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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4796 Topics

Sally Duncan
Newbie
Sally DuncanNewbie
asked in Ask a question.

How do I specify my changeover date to join iDmobile?

My contract with my current supplier ends on 23rd June. I would prefer to switch on this date. I have my PAC code ready. Is it possible to specify this date?

5
Mohammed
iD Mobile Employee
10 months ago
Pauline McShane
Newbie
Pauline McShaneNewbie
asked in Ask a question.

number showing incorrect when i call my friend

I have had no issue with this previously.  My number saved on friends phone however since yesterday when I call or text or shows as a different number.  I tried calling that number from their phone it's just a dead line.  Could this be number spoofing?   Someone who is very phone technical was doing things on their phone we have no idea if he has done something.  We cannot ask them.  This isn't happening with any other friends/family phones 

5
Tom
iD Mobile Employee
10 months ago
S
Newbie
SuperMaioBroNewbie
asked in Ask a question.

Submitted PAC, old number disconnected but not transferred

Hi, I filled out the online form and submitted my PAC code, and selected today as the transfer date. My old sim has been disconnected but no sign of it transferring to my iD account. It's been 3 hours since I was disconnected. How long does this usually take? Yes I definitely submitted a PAC code, the form makes you select which type Thanks in advance

5
Kash
iD Mobile Employee
9 months ago
I
Newbie
IkazeyiNewbie
asked in Ask a question.

Transaction number:- REDACTED

Hello, Your delivery partner still hasn't sent a prospective delivery date for the SIM and I'm without phonecalls, text's and data currently. Please can you tell me where it is or send a new one out ASAP. Kind regards, Jordan

5
Mohammed
iD Mobile Employee
10 months ago
Rozi Barnes
Newbie
Rozi BarnesNewbie
asked in Ask a question.

Lost phone unable to get pac code

Hello there, I lost my phone last week and can’t remember my Account password. I haven’t got access to the number registered on the account to regain access to my account. I need to get my PAC code to transfer my number to new network but unable to do this without my old phone numbers verification code. Please help! I don’t have money to spend on customer services 😢 

5
Kash
iD Mobile Employee
9 months ago
Laura Kate
Newbie
Laura KateNewbie
posted in Ask a question.

Is this company legit??

I’ve been with ID mobile for my third year now I’ve recently upgraded from Android to Apple.kept the same Sim, sent my old phone to be recycled with another phone company. Switched the new handset on, came up with messages that didn’t belong to me then disappeared, same with fb, the company are insisting it’s a brand new phone but I’m convinced it’s refurbished as box had no safety seal.They said I can have an exchange but I had already sent my old phone to be recycled so left without a hand set which I cannot do, spoke to the complaints department offered me £50 to keep the handset which I agreed. Days gone by no money in my account, a member of the complaints team rang to ask if my issue had been resolved for them to tell me the £50 conversation wasn’t on their system but I’d previously given my bank account details to a member of staff over the phone, panicking now who I’ve given my details too, even though I rang the Id mobile helpline.still awaiting a reply from the company, has a

5
Laura Kate
Newbie
11 months ago
A
Newbie
Andy1Newbie
asked in Ask a question.

receiving security texts when abroad?

I am concerned about how I will be able to make financial transactions online when abroad as in the past I have found that it can take a few days to actually receive a text message from the UK and these days all banks use texts as 2fa.My concern is raised especially since yesterday a foreign organisation sent me a text but I still have not received it.What has been other peoples experiences of receiving texts when abroad?Thank you.Andrew

5
Mohammed
iD Mobile Employee
10 months ago
JAustin
Newbie
JAustinNewbie
asked in Ask a question.

Problem with email when registering for a login

Hi, I recently started using ID and need to register a login for the app. It doesn’t seem to be accepting my email. I think I may have had a contract with ID quite a few years back. Is there any way around this?

5
Tom
iD Mobile Employee
5 months ago
J
Newbie
JoeleNewbie
asked in Ask a question.

issues keeping my old number PAC ERROR

I have seen is a common issue around the community.  I am following the step to step process to keep my old number (PAC, ID number, old number and transaction number) but there is no chance I am getting through it. I have seen some people managed by writing CAPITAL their name. It didn’t work for me any suggestions?

5
andewhite
Legend
11 months ago
Chazza Pea
Newbie
Chazza PeaNewbie
asked in Ask a question.

Cannot enter competition via sms - error 38

Trying to text an entry to a radio competition but the text won't send, says error 38. Destination number is 61025, is this automatically prevented on ID accounts? The prize is £250k so it'd be nice to enter haha!

5
Tom
iD Mobile Employee
10 months ago
DaftPunker85
Newbie
DaftPunker85Newbie
asked in Ask a question.

I can't recover my ID username

I can't recover my ID username, I input my number, last name and year of birth, but it tells me the information is wrong and to try again.Can someone help me out please?

5
Kash
iD Mobile Employee
9 months ago
Ultimick
Newbie
UltimickNewbie
asked in Ask a question.

Trade in heard nothing

I have heard nothing as yet from the trade in I did for recently for my pixel 7a. I have tried emailling the email in the original guidance (TradeUpHelp@dixonscarphone.com) I got but nothing back from them I have now sent onto an other email that I got from this forum (tradeuphelp@currys.co.uk). Unsure what to do really! Any advice/help appreciated. Its quite annoying as the bit where you get envelope etc was really slick.  I also had enhanced bonus which again I would be hoping to get. Am I meant to have got correspondence that they have actually received my phone? Mike

5
Tom
iD Mobile Employee
10 months ago
N
Newbie
Natalia DreslerNewbie
asked in Ask a question.

OTP messages not coming through after switch

HiyaSince switching to ID few days ago, I no longer receive OTP messages from my bank so I'm unable to log in. Bank told me it's an issue with my network.How to fix it?

5
Mohammed
iD Mobile Employee
11 months ago
Lizy
Newbie
LizyNewbie
asked in Ask a question.

Canada holiday

Hi. I’m going to Canada for 12 days in July. Will I be able to use my mobile and how much will it cost?

5
Tom
iD Mobile Employee
9 months ago
MarkK
Newbie
MarkKNewbie
asked in Ask a question.

Charged for 07893 number

I was charged for calling two UK numbers, both starting with ‘07893’.  Is this a special category number that is not included in my unlimited minutes?

5
Tom
iD Mobile Employee
10 months ago
Andy Revell
Civilian
Andy RevellCivilian
asked in Ask a question.

Why can't I get a signal?

An error was reported in my area today but was also marked as resolved. I have not been able to send text messages, make phone calls or access the Internet. I rely on my phone to stay in touch with family, friends and psychiatric professionals. This really isn't acceptable. 

5
Tom
iD Mobile Employee
9 months ago
J
Newbie
javenscroftNewbie
asked in Ask a question.

Leaving ID mobile while out-of-contract

What am i charged for if i leave ID mobile while out of contract is if for a full month or just the part i have used (two days in this case)?

5
Tom
iD Mobile Employee
10 months ago
A
Newbie
AnynamewilldoNewbie
asked in Ask a question.

how do i sign up? - my name is not recognised

dont understand - please help

5
Tom
iD Mobile Employee
10 months ago
Steve Provost
Newbie
Steve ProvostNewbie
asked in Ask a question.

Less data allowance with a bundle than a sim card

Why do you get 4Gb data allowance with a new £6 sim and only 1Gb with a £6 bundle as an existing customer?

5
Tom
iD Mobile Employee
10 months ago
G
Newbie
Graham HunterNewbie
asked in Ask a question.

Problem transferring my old number.

I have just received a new Samsung Galaxy S23 and SIM card from iD but am having problems transferring my old number. Each time I enter the details PAC code, transaction number etc I keep receiving a message that the details are not correct, but they definitely are? Any help would be greatly appreciated.Graham

5
Tom
iD Mobile Employee
10 months ago
Sandra Hilton
Rookie
Sandra HiltonRookie
asked in Ask a question.

ID account cancelled by ID in error

i have an ID account which is £7 for unlimited calls and texts and 20gb of data.  After a month i was offered an upgrade of £8 for unlimited text and calls and 30gb of data.  The new plan was set up and i received confirmation.  When nothing happened, i spoke to the assistant on line and was told i couldnt keep my number which is contrary to what i saw in community chat.  An being told this, i told them to cancel the upgrade and i would keep my original plan as i want to keep my number.  Yesterday, i received an email saying my plan had been cancelled and that ID are sorry to see me go.  As i requested to revert to my original plan with my existing number, i dont understand why i have received this email.  Is my account councilled and how do i get this sorted out as there is no one to go to for help.  If not, please provide me with a pac text number and i will change company.  TYVM From Confused and fed up.

5
Tom
iD Mobile Employee
9 months ago
V
Newbie
Veronica KennyNewbie
asked in Ask a question.

Text mesaage from LCS

Has anyone else received a text message from LCS asking to phone 03434113236 regarding ID mobile account.I know it must be a scam as my bill gets paid by dd and I have just been on my ID account to make sure.Just be careful folks

5
Tom
iD Mobile Employee
10 months ago
A
Newbie
Amin.gNewbie
asked in Ask a question.

where is my sim card?

Hi, where is my sim? I ordered it on 8th of June then received email on 9th saying it’s been dispatched but hasn’t arrived yet. The email says they will send me a tracking number which never happened. I received lots of other emails tho which I found it annoying to start with ID Mobile!

5
Tom
iD Mobile Employee
10 months ago
J
Newbie
JaypeaNewbie
asked in Ask a question.

Sim Disabled - need new sim

Hi - I upgraded a few months ago and used my old sim as requested/suggested by you. I logged into the app on the 2nd July and you activated the ‘new’ sim.  I dont have the new sim and now my phone wont work! I need this tomoprrow as i’m going to a festival for the weekend. Help Danny

5
Kash
iD Mobile Employee
9 months ago
Carl Swallow
Newbie
Carl SwallowNewbie
asked in Ask a question.

not receiving international sms whilst roaming

Whilst roaming in Greece I am unable to receive any international SMS. I have enabled international calls and messages on my phone and data roaming. I have set my additional charges cap at £5.00. I have selected to allow all calls and messages on my phone and roaming is activated. I can receive sms from uk but not international. I am trying to receive an important international automated sms. Any help is appreciated

5
Kash
iD Mobile Employee
10 months ago
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