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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4774 Topics

J
Newbie
Jose100Newbie
asked in Ask a question.

Missed delivery. Wrong PDP delivery information on website

My phone has been returned to Currys after two attempts.According to ID Mobile website below:3 attempts will be made Then DPD will keep it for seven dayshttps://www.idmobile.co.uk/help-and-advice/product-deliveryDPD deliveriesIf you're not at home when DPD arrives with your order, they'll leave a card to let you know they tried to deliver. Call the number on the card to arrange another delivery time.If you don't call DPD, they'll try to deliver your order on the next working day. If you're still not at home, they'll try a third time, on the following working day.If you don't pick up your order after the third attempt, DPD will keep it for seven days and then return it to iD. We'll then contact you to arrange a redelivery. I ordered my phone on Sunday, I did not get it delivered on Monday or Tuesday while I was at home, then one missed delivery happened on Wednesday and a second on Thursday.  I had already checked the id mobile website so I stayed home on Friday for the third and final

3
Kash
iD Mobile Employee
4 months ago
KuronekoSenpai
Newbie
KuronekoSenpaiNewbie
asked in Ask a question.

£200 bonus trade in question

Im interested in upgrading my phone and saw the google pixel 7 pro offered an extra £200 trade in when trading in my old phone.This is obviously very appealing to me but im not sure how it works or if my old phone is even eligible. I would be trading in my s20 fe which works fine but has a bit of screen burn in on the top right of the screen (battery icon etc) would this still be eligible for the £200 extra trade in credit? If so how do i get the money when i select my phone to trade in it just says the original trade in price instead of the one with the promotion going. Any advice would he helpful

2
Mohammed
iD Mobile Employee
1 year ago
Stephen Robinson
Newbie
Stephen RobinsonNewbie
asked in Ask a question.

email verification code is not being sent to my aol.com email address and it's not in spam or any other folders?

email verification code is not being sent to my aol.com email address and it's not in spam or any other folders? What can I possibly do???

4
Tom
iD Mobile Employee
5 months ago
C
Newbie
customer12345Newbie
asked in Ask a question.

Contract about to end, only being offered the "Unlimited" plan

My contract ends on the 1st Dec. I’d like to change to a SIM only deal but when I click on “Change my plan”, under “Choose a new plan from the list below” I’m only offered one plan: Data: Unlimited DataTexts: Unlimited TextsMinutes: Unlimited MinMonthly cost: £29.99 I’d prefer to switch to a SIM only plan, probably the £7 one for 20Gb. Why can’t I choose the plan I want?

1
andewhite
Legend
5 months ago
M
Civilian
MavroCivilian
asked in Ask a question.

When does the Refer a Friend Reward arrive

I received an email on the 17 August 22 to say I have earnt a reward as long as the first 2 bills were successfully paid.  I have now paid 3 bills and wondered how do I get my reward? Has this been forgotten?

8
Tom
iD Mobile Employee
1 year ago
J
Newbie
jbowsherNewbie
asked in Ask a question.

International call to Spain not permitted

I would like to know no why it is not possible to make calls to Spain from the UK even when you have international calls enabled and you have set a spending limit above 0.

5
Rory
Newbie
1 year ago
J
Newbie
Jon1Newbie
posted in Ask a question.

Direct Debit fraud

Received the same letter as many, a direct debit taken out using my name and address but not my bank account details.Had a chat conversation that lasted about 25 minutes, where I supplied the action fraud crime number and my details - which they already have on the fraudulent account.At the end I was told the investigation would take up to 30 days, when I asked if they wanted the mobile number from the direct debit letter that would point them to the account the chat window was abruptly closed… no reference number given for my complaint.Is this normal? 

7
Tom
iD Mobile Employee
11 months ago
S
Newbie
S5000Newbie
asked in Ask a question.

Pac Code - Does it need to be provided right away?

Hi,I was wondering if someone might be able to let me know, if I took out a contract for example tomorrow, is there a limit as to when I can provide a pac code on my account to switch the number, providing the pac code is valid at the time, could I provide a pac code 3 months into my contract and move my number across to the account?Thanks

2
Rory
Newbie
1 year ago
H
Newbie
HicksNewbie
asked in Ask a question.

no 3g,4g or5g

My husband got an new  contract so I had his new sim card and put it in his old phone. Ever since I've had the contract in his phone I haven't had 3g,4g or5g. He always had it when using the phone. We have the same contract. So why do I get bad signal?

8
H
Newbie
1 year ago
T
Civilian
twitcombCivilian
asked in Ask a question.

Trying to make a complaint -- complaints button is missing

I was stung, without warning with a £25 roaming fee for having my phone switched on in my bag as I took a trip on a ferry. I did not use my phone.I was told by your Twitter team there was nothing that could be done.I want to elevate my case and make a complaint as the fee has caused me to go into my overdraft and has meant that I’ve not been able to turn on the heating this week, which is frustrating because of the snow, and dangerous for my two infant children.I went to your complaints page to try to elevate, but the button does not exist to complain online. I have tried in three different browsers on laptop and mobile.Please advise.

2
Tom
iD Mobile Employee
1 year ago
Madmartin
Newbie
MadmartinNewbie
asked in Ask a question.

change my number

I would like to change my number 

4
Kash
iD Mobile Employee
5 months ago
Richard Gammage
Newbie
Richard GammageNewbie
asked in Ask a question.

ID coverage and services in Republic of Ireland

Hello,I recently visited Ireland with a friend who is Swedish. Firstly, while still in UK, I kept getting messages whenever I texted him saying I may get charged.Once in Ireland I was connected to 3 iD (that was the display) at this point I could not make calls nor could I receive data. When stuck in traffic this is the last thing you need!Please advise.If I incurred extra charges I do not know how much, but your pages suggest there should not be any.Richard

3
andewhite
Legend
1 year ago
Sam Drake
Newbie
Sam DrakeNewbie
asked in Ask a question.

My new sim card doesn't work but I dont know the new number

Hi, I have just purchased a new phone and contract but when I enter the sim card it doesnt work. I have tried everything and would like to order a new sim but I can’t register for an account with ID without knowing the number of the new sim card. With the sim card not working I dont know how to find my new number to do this. Any advice would be massively appreciated. Cheers,Sam

4
andewhite
Legend
1 year ago
N
Newbie
nekharNewbie
asked in Ask a question.

Call record on daily basis

Recently I found that lyca mobile provide the facility in user’s online account  to view the call/text record on daily basis.In ID mobile I need to wait for monthly bill to get the call/text records. Is there a similar feature available(as in lyca mobile) in ID mobile to see the call/text record on daily basis?

4
Kash
iD Mobile Employee
9 months ago
A
Newbie
Adam84Newbie
asked in Ask a question.

internet speed ~0.5mbps

Hi,I have recently become ID mobile user and my SIM card has been delivered yesterday. After initial set up on my mobile I have discovered super slow internet on my device. Quick check on the Three network website and I have find out that there is an issue with mast nearby and according to three network engineers are working to fix it. But it's been more than 24hrs and noting improved. What shall I do? It is just impossible to use internet on my mobilePlease adviseMany thanks 

7
Kash
iD Mobile Employee
11 months ago
S
Newbie
sidkn33Newbie
asked in Ask a question.

ID have not unblocked my lost and found phone

Hello, I have now asked not once, or twice but THREE TIMES to get my previously lost OnePlus 7 phone unblocked.The phone was originally lost in August 2022, I replaced it and reported it lost to ID who blocked it for me.(great!)It was then found and returned to me in September 2022 and around that time, I asked ID to unblock the phone via a web chat.As it was a spare handset, I didn’t even have a SIM in it so I assumed it was unblocked as requested. It turns out the phone is still blocked.I put a new PAYG ID SIM in it on Friday last week, the phone would not connect to the mobile network.I asked for the second time for the phone to be unblocked, via web chat - this was confirmed done no Friday and I was told it would be active “within an hour”.3 hours later, it’s still blocked.So I open another web chat, asking for the THIRD time and I was told that the first attempt last year got “cancelled” with no explanation or notification, the second attempt failed (no reason given and not notifi

1
Mohammed
iD Mobile Employee
1 year ago
L
Civilian
Lettucenibbler
asked in Ask a question.

Cancel three sims recently purchased and activated (within this last week) please.

Hi, I would like to cancel the three sim-only contracts we have just received please. Your website is hard to navigate as you have no contact us page nor access to live operators outside normal working hours which isn’t ‘very current’ and I appear to go in circles. The live chat does not work on either an iphone,ipad, or macbook (as tried over two days) so I expect you’re overwhelmed with enquiries.Through reading historic reviews of your services I'm not willing to endure the stress of not being able to speak immediately with an operator as you can on the other networks available. The frustration of being redirected to the community page unfortunately isn't a prompt solution to any issues we may face in the future, so I do not wish to be tied to a 24month contract on three seperate lines I'm afraid. My reason for needing to make contact with you is that the 4G coverage is too poor in my area, so on my 55 mile commute it’s frustrating trying to access the internet where I make use of m

8
Tom
iD Mobile Employee
1 year ago
James Anthony Croxton
Newbie
James Anthony CroxtonNewbie
asked in Ask a question.

Help with phone

Hello, I've just got my new handset and transferred all my files but it's done an update and is now asking me for a pin, which I never set up. It's an s23 ultra. Can someone please help? 

23
Jonty Soper
Novice
1 year ago
Abdul Hamid
Rookie
Abdul HamidRookie
asked in Ask a question.

No network... again... what is this??? 12th Feb

This is the 3rd maybe 4th time in the last few days.  I think it's time to change providers.  

3
Tom
iD Mobile Employee
2 months ago
Sally Duncan
Newbie
Sally DuncanNewbie
asked in Ask a question.

How do I specify my changeover date to join iDmobile?

My contract with my current supplier ends on 23rd June. I would prefer to switch on this date. I have my PAC code ready. Is it possible to specify this date?

5
Mohammed
iD Mobile Employee
10 months ago
Connor Murray
Civilian
Connor MurrayCivilian
asked in Ask a question.

can i upgrade

Can I upgrade 

1
WelshPaul
Legend
1 year ago
Sam Purches
Newbie
Sam PurchesNewbie
asked in Ask a question.

£100 Voucher not received.

Hi I haven't received my voucher and it's now past the 29th as previously advised to wait till.    

7
andewhite
Legend
1 year ago
S
Newbie
SGerNewbie
asked in Ask a question.

PAC not working

Today I moved from ID mobile to Voxi. The PAC code does not work as it has expired. I need a new PAC code from ID mobile so that I can transfer my old number. How do I get a new PAC code from ID mobile?

7
andewhite
Legend
1 year ago
Craig Entwistle
Civilian
Craig EntwistleCivilian
asked in Ask a question.

Is it possible to order a new phone

I’d like to know if it’s possible to organise a replacement phone as my phone has been damaged and is not appearing to work properly?

1
WelshPaul
Legend
1 year ago
S
Newbie
stezzaNewbie
asked in Ask a question.

Damaged phone contract to new phone contract

Hi folks.I damaged my phone about 6 months ago and decided to open another contract with ID Mobile for a new phone.I never activated the new sim that came with it but continued to use the old sim in my new phone.The old contract is now ended with my old damaged phone but want to keep the old sim in my new phone.How do I cancel the old contract but keep my old sim going?Thanks you.

5
S
Newbie
2 years ago
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