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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4799 Topics

G
Newbie
GerbilNewbie
asked in Ask a question.

Not receiving SMS verification code - have contacted ID customer service

Hi, I joined ID Mobile a week ago and I am receiving SMS and one-time passwords from other companies, but not from Amazon, so I am unable to log in on my phone. I checked with Amazon and the messages are being sent from their end.I spoke to IDMobile customer service and I am now stuck in a loop where every day I get a message saying 'we need to ask you for more information about the technical issue you raised with us' but when I contact Customer Service, they already have the information.What else can I try? Thanks.

5
Tom
iD Mobile Employee
4 months ago
T
thorlr
asked in Ask a question.

Website basket not loading - 500 internal server error

Apologies if this is not posted in the correct place - I’m trying to checkout online but the basket page does not load once there is an item added to it. It loads ok if it is empty. I’ve tried both on my phone and on my laptop, and have also tried in a private browser window. 

5
Kash
iD Mobile Employee
2 months ago
Smiffypro
Newbie
SmiffyproNewbie
asked in Ask a question.

Former customer - request bills

Good morning all.I had an account which I closed a couple of years ago and wondered how I might be able to get historic bills to support me with a legal matter.Thanks for any help you give. 

5
Kash
iD Mobile Employee
28 days ago
W
Civilian
Wajjer1Civilian
asked in Ask a question.

samsung trio offer

Hi, I have just ordered my new Samsung which is not available until the 26th Jan 2024 however the trio offer expires on the 25th Jan 2024 and I require the IMEI to claim it, will I still be able to claim the trio offers after the 25 th pleaseThanks

5
Kash
iD Mobile Employee
2 months ago
S
Civilian
SteveallanCivilian
asked in Ask a question.

new sim wont work in s23 or othwr phone's

I took as contract out the phone works however sim doesn't. I can't call customer services and have had to come here to try and get this resolved.  Currys have given a new sim however said only I'd mobile can put the calls texts and data allowances on the new one.  Please help

5
Tom
iD Mobile Employee
3 months ago
B
Civilian
BlokeinlondonCivilian
posted in Ask a question.

Coverage in Central London no so good!

For the past couple of weeks I have been travelling into central london and finding the mobile network unusable! I have been trying to get coverage on Google maps and its just not working. My wife, at the same time, has a three contract and she is OK.. I need to leave ID I think!

5
Tom
iD Mobile Employee
3 months ago
David Bird
Civilian
David BirdCivilian
asked in Ask a question.

How do I cancel my order within cooling period

I ordered a better sim deal but cant port my id mobile number to id mobile so wish to cancel the contract.Account Number: <Removed>Mobile Number4: <Number removed> Your transaction number for switching is:439986185 

5
Tom
iD Mobile Employee
3 months ago
S
Newbie
SmugglerNewbie
asked in Ask a question.

Switching to iD from Three

First of all, I haven't been able to switch my number to iD for the last 5 days as I get a message saying the code will expire too soon. I've just tried to get a new PAC code from Three and they've told me anyway that I can't switch from Three to iD as they use the same network and won't give me a PAC until the old one expires anyway. Nowhere during the order process was this mentioned but I see other people have successfully switched I'm about to initiate a phone return if this isn't possible as I was not told this.Can anyone confirm this I correct?

5
Kash
iD Mobile Employee
2 months ago
R
Rookie
Robert KnappRookie
asked in Ask a question.

Direct debit is not active

Hi, I change my direct debit details. I set up new one on my business account today  I got a text message from ID as is no active direct debit on my account after checking my bank account I see everything is correct is there any chance that I can check that somehow on the ID account

5
Tom
iD Mobile Employee
3 months ago
D
Newbie
DiggerbyNewbie
asked in Ask a question.

mailbox not setup, how to use an automated message

Just setup new phone but the mailbox voicemail isn't setup. Looks like calling 123 wants you to record a message, I prefer to  use an automated one How to do this please?

5
Tom
iD Mobile Employee
2 months ago
Clarkie Kate
Newbie
Clarkie KateNewbie
asked in Ask a question.

HELP ME LOG IN TO PAY OUTSTANDING BILL

I am living overseas but have been paying my ID mobile month bill to keep the number in use. I have unable my online banking app due to using a new phone. The bill was not paid. I now have access to the banking app and it looks like the direct debit is still in tact. I have tried to log in to my account to speak with someone or pay the missed bill upfront, however, my email address, date of birth and phone number are not being recognised. I only knew there was an issue with the bill due to a postal letter that I asked my parents to open. I have had no email or phone contact from ID mobile and it seems impossible to get in contact with support. I have reached out on the instragram page aswell. I just want to pay the bill. Can anyone help me get logged in? Many thanks, Katie Clarke 

5
Kash
iD Mobile Employee
2 months ago
F
Newbie
FaithpNewbie
asked in Ask a question.

Sim hasn't arrived, direct debit due.

I ordered a sim and it still hasn't arrived. What's worse is, to save time, I set up a direct debit and have since had to cancel it due to the sim card not arriving.It's impossible to contact anyone. Can anyone advise what I need to do please to get the problem resolved!?Many thanks.

5
Tom
iD Mobile Employee
3 months ago
C
Rookie
CC213Rookie
posted in Ask a question.

WORST NETWORK BY A MILE!!

ID Mobile is by far the worst network provider I have encountered since my first mobile over 25 years ago.I have only been a customer for 3 weeks and already had 2 periods where I was unable to make calls.  Constantly dropping calls mid way through and never sure if recipients have received my text messages.  I find it truly unbelievable in 2024 a mobile company can’t do the basics.  In the last 25+ years I have never not been able to make calls.  In 3 weeks with IDM I have been unable to make calls.  today’s outage has been the worst so far.  I have been cut off since 0830 this morning and still can’t make calls although the IDM team are reporting that the issue has been resolved 😡

5
Lauren
iD Mobile Employee
2 months ago
P
Rookie
Pbe21Rookie
asked in Ask a question.

Complaint

I made a complaint about lack of 5g signal on my 5g phone a week ago, and I have now received an email reply asking me to ring you. Do you consider this to be good customer service.

5
Kash
iD Mobile Employee
3 months ago
M
Civilian
MarinavpenkovaCivilian
asked in Ask a question.

network doesnt work

Hi, I couldn’t connect to the network in Rm3. 

5
Kash
iD Mobile Employee
2 months ago
A
Rookie
AHutton54Rookie
asked in Ask a question.

Messaging issue

Hi - I have had a problem sending a message to a new contact.  I hit send and a message appears “Can’t send message with ID - error 0.  I have tried numerous times, both at home and away from home and still get the same message.  I created a new contact for a number with the prefix 07545 and also re-entered the details using 44…….. rather than 0.  I can send messages to already created contacts.  I’ve also re-started the phone. The only clue is that I have had a new phone (Samsung)since last September and as I tend to use WhatsApp a lot don’t think I’ve created any new contacts using the old phone (Nokia).  I can see others have raised this issue and been given some advice but I’m not sure where to find the solution suggested.  I’d appreciate your help, thanks.

5
A
Rookie
3 months ago
B
Newbie
BruntmeisterNewbie
asked in Ask a question.

compaints team email address

Hello ive had a letter from complaints team asking to get in contact - but no one picks up the phone it just rings / on hold for 30 minutes the complaint is around having very bad coverage and speed of network in KT5 and anywhere I use the phone away from home, clearly an issue with my phone or set up. please send me an email address so I can contact the complaints team 

5
Kash
iD Mobile Employee
2 months ago
EM6
Civilian
EM6Civilian
asked in Ask a question.

invalid MMI code message. looking for IMEI

I need my IMEI code to apply for my free gift. When I type in *#06# a message comes up saying connection problem or invalid MMI code.I have tried switching off my phone, putting it in flight mode, restarting my phone, turning the Internet off. It still isn't working. I haven't got the sim card tray anymore or is it on the actual sim card? I also don't have the box! Any ideas?

5
Kash
iD Mobile Employee
2 months ago
J
Newbie
Julie.mcgowan01Newbie
asked in Ask a question.

Stripey

Since I joined idmobile a payment has come out of my account every time a company called stripey texted me. I have never signed up for this. How am refunded for this?

5
Kash
iD Mobile Employee
4 months ago
T
Civilian
tjgilbertCivilian
posted in Ask a question.

application for contract

so i just applied for a contract with ID mobile, i have a email saying “success, your order is being processed, *refrence number* we will email you when your item has been dispatched. does this mean ive been accepted for the contract? thank you!

5
Tom
iD Mobile Employee
3 months ago
Han Zhang
Newbie
Han ZhangNewbie
asked in Ask a question.

I have mistakenly requested to switch my mobile number (keep my old one) but I want to keep my new one

Hello is there a way to cancel the request to keep my old mobile number? According to ID I have until 08/01/2024 until the number changes. I would want to keep my new number as that is the one I am currently using.  Thanks

5
Kash
iD Mobile Employee
3 months ago
B
Civilian
BnEcCivilian
asked in Ask a question.

Wait for sim before number transfer

I've just signed up for ID and want to transfer my existing number, I’m still waiting for my ID sim to arrive (note I only placed the order yesterday so I’m not expecting it for a few days). I have my PAC code, if I go fill out the form now, will my current sim turn off before my ID sim turns up?

5
Tom
iD Mobile Employee
2 months ago
Mark Chadwick
Newbie
Mark ChadwickNewbie
asked in Ask a question.

Other ways to verify identity for sim activation

Unfortunately we have lost a sim and coincidentally access to the listed email address. How can we activate the replacement sim (which I have collected from Currys)?

5
Kash
iD Mobile Employee
3 months ago
E
Newbie
ErsyNewbie
asked in Ask a question.

SIM not activated - upgrading existing account

I've had a pay monthly SIM with ID for years and have just noticed that for the same price in currently paying I can get twice as much data. I called to ask about this and all I needed to do was commit to another 12 months.That's fine by me so I agreed to the contract and I was told that my existing SIM would just be updated. True enough I got a text last night saying that my SIM is in the process of being activated and it may take up to an hour.12 hours later and still nothing: can't make calls, can't receive them, can only use WiFi. The app, however, does the new allowances. I use my phone for work and this is a HUGE problem.Please help.

5
Kash
iD Mobile Employee
4 months ago
P
Rookie
Pbe21Rookie
asked in Ask a question.

Oppo reno 4 pro 5g

How about adding the Oppo Reno 4 pro 5g to your approved list, because I cannot use 5g on my 5g phone. The Advertising Standards Authority has been made aware

5
Tom
iD Mobile Employee
2 months ago
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