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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4807 Topics

B
Civilian
BarwinskititoCivilian
posted in Ask a question.

Suspension after making a payment

Hello why my number is not working?????? I pay everything 1week ago kurwa mać. And still no working 🤬🤬🤬🤬🤬🤬🤬🤬

1
Kash
iD Mobile Employee
5 months ago
Neil Clarkson
Civilian
Neil ClarksonCivilian
asked in Ask a question.

Porting Issues

There appears to be a very common issue with Porting numbers to ID Mobile, in that the numbers are not being ported, and ID Modile blaming the third party for “not sending” the file. I’ve contacted Three (my old provider) like many others, and have also had it confirmed that ID have everything they need to do the port, but it’s still not happened.  Yet ID hode behind their technical team

2
Kash
iD Mobile Employee
5 months ago
A
Civilian
Abdul786Civilian
posted in Ask a question.

Pac code after disconnected

I had opted to leave iD but wasn’t reminded my contract would end soon. I had forgotten to request for a PAC/STAC code before contract ended. I need a PAC code as everything was connected to my previous number. 

1
Kash
iD Mobile Employee
5 months ago
A
Rookie
Andy WattRookie
asked in Ask a question.

Rest of world charge but havent been outside EU

I have been charged £25 for rest of world roaming despite never leaving Europe.  Can this be explained?

5
Kash
iD Mobile Employee
5 months ago
J
Newbie
JTVymruNewbie
asked in Ask a question.

Another ‘refer a friend’ issue

We are also awaiting the refer a friend reward for new customer referral, we’ve passed three bills and checked the spam folder.Where do we escalate the issue for resolution? 

3
Kash
iD Mobile Employee
5 months ago
Nathan Hodgson
Newbie
Nathan HodgsonNewbie
asked in Ask a question.

upgrade issue

Hi, I applied for my upgrade which went through but they’ve cut off my current SIM card and left a message straight away saying my new SIM card will be activated in 1 hour this was 2 days ago. I’ve received the phone but no SIM card and can’t receive text messages nothing on my old phone 

2
Kash
iD Mobile Employee
5 months ago
M
Newbie
ModoopNewbie
asked in Ask a question.

ive just joined but sim still not here

Hiive just joined and two days ago was told sim would be with me next day. Stupidly I cancelled my old contract and it’s still not here and I need my phone as I’m about to go to hospital and I need it .im happy to cancel contract and go with someone else if sending sim is a problem- also live chat is impossible to access so that’s a concern thanks

4
Kash
iD Mobile Employee
5 months ago
Peterz2103
Rookie
Peterz2103Rookie
asked in Ask a question.

Lost my SMS icon and all my messages

Had to get a new phone because of the switch to Volte. But can’t find my messages icon or any of my messages. Put Sim back in the old phone , messages still there as well as Icon.New phone is Samsung Galaxy AO4e, any one know what’s happening?

12
Tom
iD Mobile Employee
5 months ago
Azariayo
Newbie
AzariayoNewbie
asked in Ask a question.

IDENTITY THEFT - FRAUD CASE

Realised over a month ago that my account had been hacked and I was paying a whole contract for someone else for the last 9 months - since January 2023. ID has been so unhelpful. There’s no one to actually speak to and when you eventually call the number, you’re on hold for at least 30 minutes. The bank has refunded me and I’ve made a case with Action Fraud Cybercrime unit but when checking in with ID, you can only speak with a bot on a chat. I reported this case over a month ago then found out ID only reported it on 3 October and it takes up to 30 days to be resolved. There is a fraudulent email address in my account which I previously reported multiple times and ID said it had been updated on their system so my real email would be contacted. Today I have found out they’ve “been trying to contact me for more information” but I’ve had no missed calls or emails. I’m so frustrated as ID are continuously contacting me about paying my fraudulent bills and nothing is being resolved. Can a h

2
Kash
iD Mobile Employee
5 months ago
Patrycja Synowiec
Newbie
Patrycja SynowiecNewbie
asked in Ask a question.

Upfront phone charge -Awaiting refund

Hi,I still have not received a refund for the upfront cost of the phone for a cancelled contract. I have twice contacted customer services and twice been told that the refund has been issued and  I would receive the refund within 3-5 working days.Please can somebody contact me to get this resolved. It has been over a month since I called them and still nothing.Thank you, Patricia

1
Kash
iD Mobile Employee
5 months ago
R
Rookie
RobshfdsRookie
asked in Ask a question.

Why won't it accept my bank changes

I recently tried to change my direct debit bank account and thought that it had accepted it all but today I got a message to say my phone was suspended until payment was received.  So I paid the  £12 for last month and tried again to change bank details.  It wouldn't accept then, and said I still owed £12. So I made another payment of £12 and tried AGAIN  but it still won't accept my bank details.  I'm wondering if I've made a huge error in swapping to iDmobile. Now I'm trapped in for months!

9
andewhite
Legend
5 months ago
K
Newbie
khammonds1Newbie
posted in Ask a question.

cancel pac request

Hi, I made a pac request yesterday evening and have realised I’ve selected the wrong date for the changeover to take place. I need to cancel the pac request ASAP please

2
Kash
iD Mobile Employee
5 months ago
R
Rookie
Rory bearRookie
posted in Ask a question.

Big mistake

Has anybody else made the fatal mistake of moving to ID mobile . I feel I spend more time curing about the quality of service from them then I have coverage ! My term agreement is a sentence not an enjoyment !! 

14
Kash
iD Mobile Employee
5 months ago
Mark McC
Newbie
Mark McCNewbie
asked in Ask a question.

Are all calls recorded?

In terms of customer service with IDMobile?I had a phone call yesterday (outbound) from the complaints department which I would like to request a copy of.  

1
Tom
iD Mobile Employee
5 months ago
Joshua Hull
Newbie
Joshua HullNewbie
asked in Ask a question.

register in app

Hi, hi I want to register my account so I can control my SIM, but it wants my Id mobile number? So I guess I have to wait for my SIM to arrive, when will that be? I ordered it yesterday 

2
Tom
iD Mobile Employee
5 months ago
E
Newbie
EmptyNewbie
asked in Ask a question.

Before I buy....... a question about returns.

I have done my research and am probably about to buy a Google Pixel 8 with ID Mobile (Tomorrow). I see Online returns are 30 days, or return to Currys store is 14 days. My question is, in what condition does the phone need to be in? Obviously in new & undamaged condition, but does box still need to be sealed? Can it have had a SIM card it to test the phone and the network, does the protection still need to be on? I am porting to ID Mobile (Have done my Three coverage checker) after only ever having used EE (or Orange etc.) and is my first new phone since my Galaxy S10. TIA

2
Tom
iD Mobile Employee
5 months ago
P
Newbie
Pjw159Newbie
asked in Ask a question.

Can ID do a triangle port or not?

Having been told to set up a triangle port to keep a number previously registered on ID, I have now been told you can't port the number back to ID. Is this true? Do I need to wait a period of time for the old ID account to disappear. Note that I am porting to a brand new ID account registered in a different name. Thanks

7
Kash
iD Mobile Employee
5 months ago
Lynne Anderson
Newbie
Lynne AndersonNewbie
asked in Ask a question.

Network not working

Yesterday I got no network coverage and the same problem appears to be today too!  My phone works on WiFi only - is there a iD network coverage problem?

3
Kash
iD Mobile Employee
5 months ago
S
Newbie
Spark1Newbie
asked in Ask a question.

'Get up to 3 months free Apple TV, Music, and more' voucher

How can I now get this offer? The emailed link say’s it has expired but I should have until January to redeem.

1
Tom
iD Mobile Employee
5 months ago
Satchel_dreamer
Newbie
Satchel_dreamerNewbie
asked in Ask a question.

struggling to leave ID

So, I’m after here for some advise really. I’ve just left ID pay monthly as my signal wasn’t very great and overall I wasn’t very impressed with the provider and gone to 02 i have around a year left of my contract and don’t mind paying my early termination fees.  I’ve contacted ID customer service (useless) twice now and explained I want to leave ID pay monthly and both times have been promised I’ll be able to.  they’ve both times now provided me with a stac code to give to my new provider. I’ve done this and still my account is still live with ID. ive also given them 30 days notice to cancel as that was an option and its still going and when ive checked how long is left and to confirm its still happening they’ve told me they have no idea that its pending. I’m really upset with the service from ID. And would love some advice about finally leaving. My experience trying to leave ID has been really stressful and shouldn’t be this hard!  Any advise great 

4
Tom
iD Mobile Employee
5 months ago
Denton
Rookie
DentonRookie
asked in Ask a question.

New customer - No idea what is going on

Hiya,I’ve switched from Vodafone to ID for my elderly father and the whole process has been very confusing so far and no way to talk to anyone. The chat bot is a complete waste of time and sends us around in circles.I can’t talk to an agent without a pin it says but my Father has never been sent a pin and he can’t open an account as the security number will only send to the ID mobile number he has been given temporarily but he doesn’t have a sim yet. All I want to know is a few simple answers. The instructions  have not been clear at all and the number change with PAC has been complicated and saying we can’t choose a date of switch until 7 days time. It then changed when I he got emails and tried again and said 2 days. All very weird. The questions: The number switch is meant to be today. Will it switch even though he has the Vodafone sim in it still? The new sim hasn’t arrived yet.  where do I find this pin in order to speak to someone? It says it should be in an email. I’ve looked th

11
Kash
iD Mobile Employee
5 months ago
L
Civilian
LewislyCivilian
asked in Ask a question.

Can't make payment

Hi,I hope you can assist please! I can’t make a payment.I’ve seen this message a couple times before, and have tried clearing cache, used phone, laptop, tablet, edge, chrome, firefox, but to no successIf I try using the app, once I get to the screen asking for card details, I enter them, and click submit, and it pops up the error that the number is in the wrong format, no matter what form I enter it.If I try online, I can make the payment. Once card details entered, it takes me to the screen requesting I confirm the transaction via my bank app (Starling). I do, the transaction goes through, and then a half second later it’s reversed by the merchant. On the browser tab, it auto loads the page with error message saying payment didn’t go through, please try again. But it did go through! I’ve no ideas left!

5
Kash
iD Mobile Employee
5 months ago
J
Newbie
jdanjum786Newbie
posted in Ask a question.

ID mobile is not blacklisting my stolen phone and mostly all the staff is useless.

I lost my iPhone on 4th of October and reported it to ID mobile on same day and asked them to block my phone and sim. They block my phone and blacklisted my Samsung phone instead of my lost iPhone. After realising they blocked my Samsung phone i contacted them again and removed this IMEI from blacklist and asked them to blacklist my iPhone. They could not find my iphone on the system so had to open a case and after few days they sent me proof of usage with completely different IMEI which i never owned and last usage date was showing in November 2023 which has not even came. After contacting them again they finally issued me proof of usage with correct IMEI but still not blacklisted my phone. Now its been over 3 weeks and everyday they tell me we have contacted the tech department and you phone will be blacklisted soon but it never seem to happen. I am sick of these liars and unprofessional company. My insurance claim is still pending because of ID mobile ignorance. I left with no optio

1
Tom
iD Mobile Employee
5 months ago
M
Newbie
Michbeer1982Newbie
asked in Ask a question.

Spending cap reached. Payment made.

Whilst roaming in Europe I unexpectedly hit my spending cap of £25. I've since made a payment to my account of £25 but the spending cap didn't reset and I'm stuck in Europe, unable to use my phone. Please advise. 

6
Jonty Soper
Novice
13 days ago
B
Newbie
BWtenNewbie
asked in Ask a question.

Constant signal drop regardless of the post code

Hello,I have ID since last March but after many months of patience I will have to cancel the contract.Since I changed to ID I have constant signal drops every few minutes. In almost every call there is signal drop for 10-15 seconds. There are also signal drops every few minutes that I use the phone for internet.I have checked the coverage, as I can see it is the only suggestion in similar topics, and according to that I should have at least 4g in my house and at work but that is rarely the case. And I would be ok even with lower connection but without the signal drops. At work the signal drops to H or H+. It would be great, for that price, if this was working but these problems are so inconvenient that isn’t worth it for me.With my previous provider and the same phone device, I never had any problems like these. I would appreciate if someone from ID can contact me to let me know how I can cancel the contract.Thank you.

2
Tom
iD Mobile Employee
5 months ago
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