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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4780 Topics

J
Civilian
jodelCivilian
asked in Ask a question.

Apple watch on the 3 network

I'm thinking of buying a cellular apple watch. I can see from previous comments and questions that it isn’t possible to use this on the ID network. However, ID uses the 3 network - and it is possible on the 3 network. So how come ID can’t offer this service too? It’s a shame that I’ll have to change my mobile network provider to use a cellular apple watch. Can ID advise on whether this will change soon?

2
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
lisa.perettoNewbie
asked in Ask a question.

£100 Currys Voucher Not Received

Hi there, I’ve posted about this before and had a response from another community member saying that they received their voucher 2 weeks after their purchase. It’s now been almost 4 weeks since I placed my order and have yet to either receive the voucher or hear anything about it.I tried using the live chat yesterday to find out what was happening, but was told that there was no record of the voucher against my account and that I should contact Currys directly. Even though I doubted contacting Currys would help (why would it? I bought the phone direct from ID Mobile!), I tried their live chat and seemed like I was just getting automated  bot responses so didn’t get anywhere there either.I’ve since tried another private message under my account on here so am waiting to hear anything, but if any ID Mobile employee reads this thread, then can you please let me know what’s going on with the voucher? Seems to be impossible just to send an email and get an answer…

14
Rory
Newbie
1 year ago
Chazza Pea
Newbie
Chazza PeaNewbie
asked in Ask a question.

Cannot enter competition via sms - error 38

Trying to text an entry to a radio competition but the text won't send, says error 38. Destination number is 61025, is this automatically prevented on ID accounts? The prize is £250k so it'd be nice to enter haha!

5
Tom
iD Mobile Employee
10 months ago
K
Newbie
Katie coatesNewbie
asked in Ask a question.

is the network down?

Hi, I was cut off today but I paid my bill and said it would be on within 30 minutes, however an hour and a half later it’s still off. I can’t make phone calls or text and data is off too, restarted my phone to see if that would help but it didn’t. 

16
Tom
iD Mobile Employee
1 month ago
J
Newbie
JKeenanNewbie
asked in Ask a question.

0845 outgoing call scams

Increasingly common are scam calls from 0845 numbers costing you money, sometimes quite a lot. Like many other people I don’t answer them and then block the number on my phone. However I believe the scam plays just as much on the common issue of ‘pocket calls’ where you accidentally call a number due to the sensitivity of phone screens. There is potential for these calls out to be for long periods as by nature you are very likely not to know you have made the call.This has now happened to me twice. Does anyone have a fix to prevent your phone calling out to 0845 numbers?I now have a work around which is to block the number and also delete it from my call list but I’m hoping there is a better way. 

1
Kash
iD Mobile Employee
5 months ago
Janet Long
Newbie
Janet LongNewbie
asked in Ask a question.

Receiving calls or texts whilst in Mexico

Will I be charged if I answer a call when I’m on holiday in Mexico? If I call when connected to Wi-Fi, will there be any charges? 

2
Mohammed
iD Mobile Employee
10 months ago
Matthew Britton
Newbie
Matthew BrittonNewbie
asked in Ask a question.

number not ported correctly ,what a mess

When I text or call, each person sees 1 of 2 numbers, the one I was given with my ID contract, and my original one that I switched back to? Also when  people text my original number it won't go through but they can call it Something has messed up big time, I think I just need it re-setting ID mobile are aware if this and doing nothing Also don't get OTP from my bank as not going through due to number not being ported properly this is a common fault so you think ID would be able to quickly sort by now  

11
Mohammed
iD Mobile Employee
2 years ago
Maria Bell
Newbie
Maria BellNewbie
asked in Ask a question.

Cant transfer my number user PAC

I have recently got a new phone and iD mobile SIM but when I go on the website and input my PAC from Vodafone and other details, it just says ‘we’ve tried to process your PAC, but there is an issue with the information you’ve submitted’. I’ve tried this so many times and all the numbers are correct but it still won’t work - please help me! 

23
Kash
iD Mobile Employee
7 months ago
A
Rookie
Alant1948Rookie
asked in Ask a question.

Calls to 0345 numbers

My plan is “Unlimited Calls” - but does this include calls to 0345 numbers. I’ve seen references to 40p per min - but not sure whether these numbers are ‘in plan’ or outside. 

3
Kash
iD Mobile Employee
7 months ago
J
Rookie
Justin2304.Rookie
asked in Ask a question.

How do I add a second contract to my account

I previously bought a sim only contract for my son and set this up under my name for him as he is under 16. My own contract has finished with another provider and now taken out a new sim only contract for me. How do I now set both up together under one account so I can see both? Thanks, Justin

3
andewhite
Legend
1 year ago
Danyalm
Civilian
DanyalmCivilian
asked in Ask a question.

Dont have 3 years of Address in UK

Hi...I want to buy a monthly plan phone but do not have 3 years of address history in UK. So I am unable to checkout.How can I buy the phone?

2
Tom
iD Mobile Employee
10 months ago
L
Rookie
laughingmikeRookie
asked in Ask a question.

Refer a friend account input link not working???

Has anyone else had the problem that the link in their email to input their account number for the refer a friend scheme for the Currys vouchers takes them back to the registration page rather than to an account number input page?TIA

31
Tom
iD Mobile Employee
1 year ago
Ade Minter
Newbie
Ade MinterNewbie
asked in Ask a question.

Customer service phone number

I need to speak to someone on the phone regarding an issue I have. Anyone know the phone number for customer care please

3
WelshPaul
Legend
11 months ago
Louise Davies
Newbie
Louise DaviesNewbie
asked in Ask a question.

cant ring anyone in uk, message sayibg i will be charged 30p per minute plus a service charge

I am on unlimited everything on my plan. Everything has been fine for the year I’ve had it. This morning I can’t ring out , I just get an automated message saying I will be charged 30p a minute and a service charge. I am only calling other uk mobiles !? 

11
Nikhil P
iD Mobile Employee
1 year ago
N
Newbie
nictuNewbie
asked in Ask a question.

My signal keeps dropping to H or H+ instead of 4g

Hi,I've recently switched from BT to IDMobile. One thing I have noticed is that the signal is definitely weaker in my region, RG9 postcode. Often it drops from 4g to H+ or just H which really interferes with internet usage. I live 9 miles from Reading, Berkshire, so I guess it's a lack of mobile towers of something. But it's pretty annoying and not something I expected give IDMobile is using 3 mobile.

14
Mohammed
iD Mobile Employee
11 months ago
M
Civilian
MothflyerCivilian
asked in Ask a question.

Carrier settings lost after iphone update

My sons iPhone 7 had an update recently and for some reason there were no carrier settings sent.  I’ve tried everything, Apple Store (said it was a network provider issue) multiple resets, new SIM card and still nothing!  End result, he cannot use the phone to make or receive calls.  Is there any way to get the carrier settings sent to the phone?

32
Kash
iD Mobile Employee
1 year ago
Mark Neill
Newbie
Mark NeillNewbie
asked in Ask a question.

Split Port

 I ported my number over to ID and it was supposed to be completed on 26th May. On the big day my number was still live with my old provider Plusnet, but it also worked on my ID sim card too.After many hours on chat with mobile ID they have advised me that the technical team have looked into it and my number has ported over and everything is complete.The problem is I can only receive some calls or texts and some calls go straight to the voicemail on my old provider.  I called Plusnet on friday and they told me that my number was still live with them because  the porting of my old number wasn’t complete.Technical support were supposed to contact me but I’m guessing they couldn’t get through on my phone because its not working.So thats where I’m at. ID tell me that everything is working yet I can’t receive texts or calls.Any ideas would me appreciated because my business is in a mess because of this.

10
T
Newbie
10 months ago
H
Newbie
hazmilly1234Newbie
asked in Ask a question.

PAC code transfer failure

Hi, my PAC code transfer hasn’t been completed by the time provided. I was told it would be done between 8am and 10am 12/05/2022 but still waiting. My previous contract has been stopped so I need this completed ASAP. I’ve restarted my phone multiple times and my number still isn’t appearing. Any guidance on timeframe expected? I have also just tried to create an account via the app and despite using the ID Mobile number provided, I don’t receive any message with the security code. This is a terrible way to start a new contract with yourselves. 

8
Kash
iD Mobile Employee
1 year ago
Becki Hayes
Newbie
Becki HayesNewbie
asked in Ask a question.

traveling to America

Me and my daughter going to newyork for 4 nights in 2 weeks we both have contracts with ID is there anything I can do so I can use my phone internet ect without it costing a fortune?  last time I went my bill was £78 in 3 days just from using the internet 

2
Rory
Newbie
2 years ago
Wolf
Newbie
WolfNewbie
asked in Ask a question.

premium text charges from 80876

Hacked by 80876 number, charging £1.50 per text. What do I do?

3
Mohammed
iD Mobile Employee
1 year ago
HeatherLouise1997
Newbie
HeatherLouise1997Newbie
asked in Ask a question.

I got this email and I don't understand why I need to contact iD about an uograde

 This is the contents of the email I received, do i need to be worried? Is something wrong? Or is it to just confirm it's me asking for the upgrade? Any help ASAP please as I don't want my order cancelled.   Dear Miss HURLEY-SMALLWe need to speak to you regarding an update for your order reference: ‪120980664‬.  Please call our support team on ‪0207 1391 398‬. Our lines are open Monday-Friday 9am until 7pm and Saturday 9am until 5.30pm. We look forward to your call. Regards The iD Team

5
andewhite
Legend
2 years ago
Keera Mollan
Civilian
Keera MollanCivilian
asked in Ask a question.

cashback redemption

Hi, I ordered through idmobile (I have proof of this from the email I got from them to confirm) when searching it states to go on my account the cash back, I don't have this facility on my accounts.I joined in November 2022 so the cashback when I joined stated the first cashback was on the 4th billing date which I had to put this in my 'casback' facility which I don't have?  Please help, kind regards Keera.

3
Kash
iD Mobile Employee
1 year ago
Lily-Rae Hewitt Jas
Newbie
Lily-Rae Hewitt JasNewbie
asked in Ask a question.

HELP! My sim card has not arrived (nor have I received tracking)

Ordered my new sim card with my monthly plan days ago. Got an email and have since set up a direct debit etc but my new sim card has not arrived and I have not even received tracking details. If this is not sorted by tomorrow, I will have no choice but to cancel my direct debit and plan with you and go back to my old provider. Please give me a tracking number right away.  

7
Tom
iD Mobile Employee
7 months ago
Sit1975
Newbie
Sit1975Newbie
asked in Ask a question.

Change my ID Mobile Username

Hi - Please can anyone tell me how I can change my ID Mobile Username I had to use my work email but I have now left that company so want to make sure I can still access my account online and via app.Thank you Sital

1
Rory
Newbie
2 years ago
S
Newbie
SuperaspoNewbie
asked in Ask a question.

can i use my id monthly plan in cape verde for free

can i use my id monthly plan in cape verde for free

2
Kash
iD Mobile Employee
8 months ago
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