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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4749 Topics

M
Civilian
Mick EastwoodCivilian
asked in Ask a question.

transaction code needed

I haven't got a transaction code and i need one to transfer my number

2
andewhite
Legend
1 year ago
David Steptoe
Newbie
David SteptoeNewbie
asked in Ask a question.

cant log in

Helloi have received my new sim and transfered my number over however the log in only reckognises the id mobile sim number NOT my existing number so i am not receiving the code to log in as it has been sent to the id mobile number , which i dont have

2
David Steptoe
Newbie
1 year ago
I
Newbie
issysaucerNewbie
asked in Ask a question.

why are there no plans available?

I’m on my first month with ID mobile, paying monthly for 10GB. I’d like to change my plan, but the “change plan” button gives me a “sorry, there are no plans you can change to.” Why can I not change my plan?

2
Rory
Newbie
1 year ago
Gordon Sutherland
Newbie
Gordon SutherlandNewbie
asked in Ask a question.

sim not received

I upgraded my plan in April and have not received a new sim. 

2
Gordon Sutherland
Newbie
1 year ago
Jack O'Brien
Newbie
Jack O'BrienNewbie
asked in Ask a question.

Poor reception

Hello, Recently (over about 1/2 weeks) I've noticed that my mobile reception in my flat is worse than it used to be. Currently I usually have the "emergency calls only" message at the top of my phone which never used to be the case. I didn't think much of it to begin with as I assumed there may have been work going on but it still hasn't resolved.

2
WelshPaul
Legend
1 year ago
H
Newbie
Husseinjammal1Newbie
asked in Ask a question.

order status -

my order will be available by 19/05/22. does that mean ill receive it on the 20th (iPhone 13 pro). Also when will i get a confirmation order

2
andewhite
Legend
1 year ago
I
Newbie
ianlindsayNewbie
asked in Ask a question.

data

Hi instead of buying a one off date pack I think I’ve bought the 12m one at £30 is there anyway of cancelling this or will I now have to pay the full year 

2
I
Newbie
1 year ago
G
Newbie
GazzatafNewbie
asked in Ask a question.

How to renew my contract for another 12 months

HiMy £10 60gb SIM only contract ends on 1st June 2022 and want to know how to renew it for a further 12 months.I only want to pay £10 & no more for the same deal I have at present, Can you please help in this matter to continue this SIM only deal and what is needed to do so unsure if I have sign up on the dashboard and if another sim card, ideally I just want a continuous smooth deal that doesn't require another sim card and the same number.So just want a further 12 month contract with ID on the deal I have now and same number.Hope this makes sense Thanks in advance 

2
Rory
Newbie
1 year ago
B
Civilian
Billjames7Civilian
asked in Ask a question.

Roaming in USA with cap limit

Hi I am in the USA for 4 days and within an hour of landing I had used up my £5 price cap for roaming charges. I need to use roaming to get around for navigation but I can only extend price cap to £75. Is there an add on I can buy for international roaming or remove my cap for this month? Otherwise I am stuck

2
Rory
Newbie
1 year ago
Victor Rodrigues
Newbie
Victor RodriguesNewbie
asked in Ask a question.

New Monthly contract - Old SIM

I purchased a smartphone with a new contract online and received today. im just wondering how to activate my plan but still use my original number from another company. i know how to port the number but how do i connect this number to the contract if i already received a new sim card  thank you

2
Victor Rodrigues
Newbie
1 year ago
Stu Betham
Newbie
Stu BethamNewbie
asked in Ask a question.

mobi data

I'd like to know why I keep getting a notification saying my mobile data service has been temporarily turned off, despite paying premium rates fir unlimited data package.  

2
Rory
Newbie
1 year ago
M
Civilian
Me2Civilian
asked in Ask a question.

Data only Sim

I read, that your answers a year ago, and then five days ago, that you did not have a ‘Data only Sim’.Still none ? ..  so . . if I contract/buy a Sim, in order to register it in a mini Huawei router for an iPad, what, if anything, does it require to initially register/work - and for, say 100GB, would that mean it would not be as fast as ‘Data only’ or speed throttled, and what would happen if used in the EU ?

2
WelshPaul
Legend
1 year ago
Becky Barwell
Newbie
Becky BarwellNewbie
asked in Ask a question.

unable to send and receive SMS messages

Hi,  I recently switched to iD and kept my old number. When I try to sent a text message it says ‘not delivered’, but sometimes it does actually go through, but as it says not delivered I don’t know when it does send. I’m receiving some SMS messages, but some also aren’t coming through on WhatsApp despite the changeover being fine. 

2
Rory
Newbie
1 year ago
S
Civilian
SinclairdCivilian
asked in Ask a question.

new phone but no number

I received my new phone and SIM on Friday.  I am a new customer transferring in from Vodaphone but I do not have the new mobile number to complete the port process of my existing number.  The SIM is inserted but no network connection is available so I cannot make a call to find out my number and neither have I received a welcome email with the number.  It is not on the box along with the IMEI and SIM details.  Please help. 

2
Rory
Newbie
1 year ago
Swhinn
Newbie
SwhinnNewbie
asked in Ask a question.

payment

My phone bill is late I tryed to pay today but my app will not work help I need my phone 

2
Rory
Newbie
1 year ago
C
Newbie
candp1974Newbie
asked in Ask a question.

Can't get into account!

I'm trying to get a password reminder so I can get into my account. I'm entering my Idmobile number, surname and DOB and keep getting the response "The details you've entered are incorrect. Please try again." I've been trying for ages now and getting nowhere. It's driving me crazy that I can't actually speak to anyone! Does anyone have any advice please? Thanks so much. 

2
C
Newbie
1 year ago
F
Newbie
flm111Newbie
asked in Ask a question.

Fraudulent account

Someone has set up an ID Mobile account fraudulently using my details and I have now received a final demand letter for payment, I need to get this sorted ASAP as do not want to have any credit issues. Please message me to sort this out.

2
Rory
Newbie
1 year ago
S
Newbie
S5000Newbie
asked in Ask a question.

Pac Code - Does it need to be provided right away?

Hi,I was wondering if someone might be able to let me know, if I took out a contract for example tomorrow, is there a limit as to when I can provide a pac code on my account to switch the number, providing the pac code is valid at the time, could I provide a pac code 3 months into my contract and move my number across to the account?Thanks

2
Rory
Newbie
1 year ago
Varuqaj
Newbie
VaruqajNewbie
asked in Ask a question.

need help with contracts im paying

Hi I had a phone number cancelled it as thought it was pay as you go as was for my mum who passed away last year just had a letter saying I’ve got to pay it which I have but need to speak to someone as it hasn’t been used and am paying for it for nothing and was sure I’d pay as you go how do I contact someone to talk about this I pay for my contract and 2 boys still but don’t need this one which I’m sure was not a contract please I need help 

2
Rory
Newbie
1 year ago
Soph Panayi
Newbie
Soph PanayiNewbie
asked in Ask a question.

how to contacts

App and website asks you to set a 6 digit PIN yet telephone asks for a 4 digit which is useless. Live chat simply never works. I puk from EE and my contacts are getting texts from both the I'd mobile number and my ee number. Why one day are contacts getting messages from one telephone number and the week after from the other?

2
Rory
Newbie
1 year ago
Craig603
Newbie
Craig603Newbie
asked in Ask a question.

getting id account for a young family member

I have an account with another provider which my daughter uses. I have received the pac code for it but want to open an account with iD in my daughters name. I will pay the bills. 

2
Rory
Newbie
1 year ago
Rixx66
Civilian
Rixx66Civilian
asked in Ask a question.

Upgrades

Does anyone know if I can upgrade and change my number? Or would I have to order a SIM?

2
WelshPaul
Legend
1 year ago
D
Newbie
davidlawsonNewbie
asked in Ask a question.

Roaming in Israel

Can I use my mobile in Israel to call or message the UK?

2
Rory
Newbie
1 year ago
Bmcoops6
Newbie
Bmcoops6Newbie
asked in Ask a question.

missold new phone.. not discussed sim only

I was phoned by Carphone warehouse and he told me I could save £2 per month and get a new phone.He didn't offer me a sim only plan. I am happy with my current phone.He was pushy and clearly after a sale. The phone arrived the next day but there has been no answer on the number on the order form.My son-in-law has an ID mobile sim only package that is £6 per month.I am 83 and hard of hearing. I feel he pressured me to do what he wanted and not what is best for me.Very poor service.

2
Rory
Newbie
1 year ago
S
Newbie
StickyfingersNewbie
asked in Ask a question.

Calling from EU

I'm in Portugal and my phone has stopped.  I used it last week and the local network signal is good.  I appear to have credit.  Now when I try to call both UK and Portuguese numbers, a message says "Not registered on network".  Why isn't my phone working?  I am extremely non-techy so I have no idea what's going on.

2
S
Newbie
1 year ago
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