Question

intermittent SIM connection

  • 31 March 2021
  • 9 replies
  • 47 views
H
Rank

I have a Samsung Galaxy A40. Randomly I see the message "No SIM card fitted" and the signal is lost. Without intervention the message disappears and a connection reappears. I have cleaned the SIM with a clean dry cloth and moved it to the alternative SIM Slot but the problem still exists. What action should I take?

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9 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @hodderf 

We are sorry to hear this. This would usually happen when the sim card tray is loose which is causing problems detecting your sim. Have you recently dropped the phone by any chance? Have you tested another sim inside the phone? 

Mohsin

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H
Rank

Phone has not been dropped and Card holder  appears secure. Unable to check alternative card but fault is replicated when alternative SIM Slot is used

Mohsin
Rank
Userlevel 6
Badge +4

Hi @hodderf 

We would advise testing another sim card in the handset or trying a different sim in this handset so this way we can determine if the faults lie with the sim or the phone. 

-Mohsin

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H
Rank

Unfortunately I do not have access to an alternative SIM and access to Carphone Warehouse shops is not available. I may have to go to another supplier.

Will
Rank
Userlevel 6
Badge +8

That’s a shame @hodderf.

 

If you do get chance to carry out that test for us though, or require any assistance ending your agreement with us, please do get back in touch.

 

Will

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H
Rank

Help to change to another supplier is not the answer expected. How much does a replacement SIM cost and how do I obtain one?

 

Rory
Rank
Userlevel 5
Badge +6

Hi @hodderf, if you speak to our Live Chat team, they’ll be happy to issue a new SIM free of charge.

 

Thank you,

Rory

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H
Rank

Tried Live chat but could not talk to a person and robot told me to go to Carphone Warehouse if I have a warranty problem., Which are closed to visitors

Rory
Rank
Userlevel 5
Badge +6

Hi @hodderf, I’ve just dropped you a private message so we’ll take it from there.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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