Question

is this a scam!???

  • 11 July 2022
  • 6 replies
  • 183 views

Is this a scam!?? The Sim barely works! Restrictions on internet! Bad signal! Slow speeds! Can't get help! Can't get an answer! Can't cancel! Can't ring anyone!! Unless I get help today I'm done!


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6 replies

Userlevel 8
Badge +9

Okay @Scott Mclaren, there’s no telephone support option with iD Mobile - they’re 100% online for help & support.

Get in-touch using their online chat at https://idmobile.co.uk/live-chat, or contact them privately via 

facebook or Twitter.

It’s best to contact iD between 9am - 8pm weekdays (9am - 6pm weekends) - so you can deal with a real person.

The iD community messaging doesn’t happen in real-time, so it could be several days before iD Mobile read your post.

Anyway, good luck.

 

 

Userlevel 1

The same here, folks are saying the phone line keeps breaking up, I have had to literally and figuratively shout at nurses, on a Samsung A21s, never been dropped, wet, or any other accident.

Every time I make a call folks cannot and or struggle to hear me, and I live less than 5 metres from a major mobile phone mast.

Userlevel 8
Badge +9

Well @Sandra Stewart, 

I suggest using the online page https://three.co.uk/support/network_and_coverage/network_support to check for any networks faults or maintenance activities affecting the signal in your area.

Good luck.

 

Userlevel 8
Badge +9

…
Every time I make a call folks cannot and or struggle to hear me, and I live less than 5 metres from a major mobile phone mast.

Well @Sandra Stewart, 

I suggest the online page https://three.co.uk/support/network_and_coverage/network_support to check for any networks faults or maintenance activities affecting the signal in your area.

Good luck.

Userlevel 1

Over a month later, the phone still struggles to *not* break up, whilst on the a call, not impressed, unless it is the hardware, which may have been faulty from the beginning.

 

The above link (3 Mobile) says no issues in my area.

Userlevel 8
Badge +9

Over a month later, the phone still struggles to *not* break up, whilst on the a call, not impressed, unless it is the hardware, which may have been faulty from the beginning.

The above link (3 Mobile) says no issues in my area.

In the locations where you’re having trouble have you:

  1. Tried your iD SIM in another handset?
  2. Tried a different (non-iD SIM) in your Samsung A21s?

 

Why iD Mobile?