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is this how you talk to paying customers?

  • 12 May 2019
  • 1 reply
  • 214 views
Joeb0908
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i was on the live chat asking a question about something i saw online yes at the end of it i was wrong but the way they talked to me was so rude. like saying you must have misread your id app or online so saying im a lier and then saying you was notified in march so whats the problem. how can you talk to someone that is paying money it so rude. i will add screenshots to show what was said i hope no one has to deal with this as its not on.

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Best answer by Ryan 13 May 2019, 17:00

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Ryan
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Userlevel 6
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Hi @Joeb0908,

Thank you for sharing this feedback. It's not our intention to call you a liar and we apologise if it came across this way. We'll ensure that these comments are passed over to the relevant management team for further internal investigation.

Ryan
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