my DD has never wokred anyway so ive alwasy payed it manually and its been fine however i payed my bill of £56.99 on the 6th of april and now on the 7th of april £57.90 has been taken out i need this refunded as soon as possible
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Userlevel 6
+4
Hi
We are sorry to hear this. We would advise contacting our Live Chat | iD Mobile Network team as they will be able to process the refund for you. I have tested the Live Chat app and can confirm I was able to get through to an advisor. Once you entered your name, mobile number, and reason for the chat, you will be transferred to the iD chatbot, at this point just type in the word ‘Agent’ or ‘Human’ and you will get put through to an advisor who can assist you.
-Mohsin
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