keeping old number

  • 27 November 2020
  • 1 reply

Hi guys. I’ve recently got a new contract with iD and I’d like to keep my old number. I have my pac code and have entered it along with other details into the appropriate form on the website. I have followed all instructions but have not received any confirmation. Is it normal to hear nothing and for the numbers to just switch or should I have had a confirmation email/message. 
Thanks very much. 

1 reply

Userlevel 3
Badge +6

Hi @Oliedwards1 


Welcome to iD Mobile


It has been a few days since you posted, has your number now ported over?


You can find more details and timescales for numbers via the link below:


If you require further help, please do let us know and we’ll be happy to help.