I’ve been offered to upgrade my phone since my contract will be ending soon but when I go to upgrade, it says there is a problem. I don’t seem to be able to change my details to get my card to work so once my contract has ended, I want to leave iD altogether as I want a new phone contract. How do I go about leaving when my contract has ended without being charged extra?
Best answer by Michelle
Further information on how you can end your plan can be found via the link below:
There was also a problem with the app, which has now been resolved, therefore your upgrade options should now be viewable.