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Lost my phone and can't remember password to order replacement PIN

  • 4 August 2020
  • 3 replies
  • 78 views

Hi there, 

 

I have lost my phone and need to order a replacement PIN, but I can’t remember my password to get into my account. I have spoken twice to your online chat agents, but they have had technical problems so haven’t been able to help, and have failed to provide any meaningful assistance. I have just called the automated telephone service, and managed to report the phone as lost. But I need a replacement SIM as soon as possible- with the same telephone number. How can I arrange this?

 

Thanks

 

 

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Best answer by Kevin 4 August 2020, 15:55

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3 replies

Userlevel 4
Badge +10

We’re sorry you’ve not been able to get this resolved sooner from our Live Chat Team @P Diddy, we did hear they had a couple of system issues the other day (which I believe to have passed),

So that we can help you get this resolved here though, we’ll send you a private message now so that we can get a replacement SIM on it’s way to you and help with anything else as needed.

 

Thanks for your reply Kevin, where will the private reply arrive to?

 

Userlevel 6
Badge +10

Hi @P Diddy,

It would arrive into your Community inbox; you can find this by pressing your profile photo at the top right of your screen.

Ryan

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