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Lost my phone and sim, how do I get a new one?

  • 18 September 2020
  • 7 replies
  • 201 views
F
Rank

Yesterday I lost my phone and sim as well. In my PC I do not have the option to live chat since there is no button that I can see that can be clicked. I am in desperate need to get my sim back and I do not know what to do. 

 

I would be much obliged if anyone can let me know how I can get a replacement sim, since calling the given number do not help and I have tried several times. Moreover, the live chat option do not work. Any help will be highly appreciated. 

 

Thankyou.

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Best answer by Ryan 21 September 2020, 16:18

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7 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @fahimchy619,

We are very sorry to hear about your phone situation. Our Live Chat Button should appear, we would recommend trying to clear your cookies or trying another browser if possible.

In the meantime, we will arrange for our Support Team to PM you now to offer some assistance here.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Dako
Rank

Please I lost my phone, could you send me a new replacement SIM.

Kevin
Rank
Userlevel 4
Badge +10

Hello there @Dako 

We’ve deleted the personal details you posted publically here to protect any unwanted calls and such.

We’ve just now sent you a private message on here so that we can help you with your SIM replacement request.

If you could click on your profile > then go to “inbox”.

We’ll help you further there.

Thanks.

Dako
Rank

I need new replacement SIM card for this number please: 07588566324 urgently thanks.

Rory
Rank
Userlevel 5
Badge +6

Hi @Dako, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kirsty1987
Rank

Lost my phone and sim need to get a replacement 

Will
Rank
Userlevel 6
Badge +8

Hi @Kirsty1987,

 

We’ll drop you a Private Message now to get you a new SIM sent out.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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