Question

lost phone

  • 25 May 2020
  • 1 reply
  • 11 views

Hi,  my mobile  phonegot fire including the sim, since i am only a sim contract is there any way to have a new sim card? And i still want to keep my old number.


1 reply

Userlevel 3
Badge +5

Hi @Hormoz 

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Regards

Aklima

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Why iD Mobile?