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Lost phone, Need to block SIM and get new SIM

  • 17 July 2021
  • 5 replies
  • 304 views
I
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Help! I’ve lost my mobile phone so I need to block the SIM and get a new replacement SIM sent to me.

However I can’t access my ID account as I have forgotten the password - and the security code to reset it is being sent….to my lost mobile phone!

Please could a helpful ID Mobile technician suggest what I should do next? 

I would like to stay with ID Mobile. I really need to keep my mobile number but can’t currently see how to get a new SIM if I can’t access my account. 

Many thanks for any helpful advice and suggestions. 

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Best answer by Will 18 July 2021, 12:33

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5 replies

Will
Rank
Userlevel 6
Badge +8

Hi @IrishMancLad,

 

We can get you a new SIM card sent out and block your old one. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
I
Rank

I have lost my sim please block the send a new one 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Iga 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank

Could you please send me out a new sim card as iv lost my sim thanks Deborah Kennie

Will
Rank
Userlevel 6
Badge +8

Hi @Deborah Kennie,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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