Question

lost sim card

A
Rank

Hi I lost my sim card please help me order another one.

8 replies

A
Rank
Userlevel 3
Badge +5

Hi @Abdul Khan 

Sorry to hear this. 

I have sent you a private message with more details. 

Regards

Aklima 

Please do not message me directly, as this is currently not being monitored.
A
Rank

Hi, URL link you sent me is not now working , i get a folowing mesaage .

[The requested URL was rejected. Please consult with your administrator.

Your support ID is: 5813034050702800572]

P
Rank
Userlevel 4
Badge +2

Hi @Abdul Khan 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
A
Rank

Hi , 

I can't open the URL you have sent me. I don't understand why . 

P
Rank
Userlevel 4
Badge +2

HI @Abdul Khan 

Can you confirm which browser your using?

Please also try this on a different browser and let us know if it still does not work.

Thanks, 

Pearl 

 

I request not to message me directly, as this is currently not being monitored.
A
Rank

Bi , I am using mobile goole chrome  it does not work. i will try on other browser

A
Rank

Hi. 

I manage to open the link you sent. chat to mis pearl she connect me to another link which is asking for £5 🤔 . I did not get it why i have to pay to speak to a customer adviser? 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Abdul Khan,

There should be no payment for use of our website. Please click this link: https://www.idmobile.co.uk/help-and-advice/contact-us and let me know what happens. If you see the error mentioned on your second message in this thread, please delete all cookies for our website and it should then work.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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