Question

Message Send Failure

  • 26 September 2020
  • 5 replies
  • 379 views

Every time I send a text I get a ‘Message Send Failure’ message. However, the messages send and sometimes send multiple text to the same person. This is every single time I send a text. I cannot find a way to report this as a problem to ID… How do i fix it? It’s annoying for me because I don’t know if the texts have gone and embarrassing when clients I work for get multiple texts from me.


5 replies

Userlevel 6
Badge +8

Hi @Caisson6D

 

How long has this been the case? Is it a new issue? What type of handset are you using the SIM card being use in, and have you recently brought another phone number over to us?

 

Will

I have this exact same fault. Been doing it since I joined ID in August. Been using WhatsApp to get around it.

Userlevel 4
Badge +10

Hi there @Kevd88 (may also help you too @Caisson6D)

Are you using an iPhone?  

If so, please try the following here:

Could you go to Settings > [Your Profile] > Name, Numbers, Emails
and then ensure within there that the correct number is showing?

You may possibly need to log out of iCloud or Apple ID in order to make the change.


Another method that has worked in the past for others is as follows...
Turn off the iPhone > Take out your SIM
Turn the iPhone back on (no SIM) > Leave on for a minute or so.
Pop the iD Mobile SIM back in the iPhone > Turn back on.

 

Let us know how you get on.

Hi, I have been having this issue since I received my new phone at the end of last year, I have tried the above and it hasn’t worked. Is there anything else that you might suggest? 

Userlevel 6
Badge +4

Hi @chloelewis_75 

Please can you try the following for me:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 
 

Please can you also ensure the “SMS center number” is set to “+447782000800”
 

-Mohsin

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Why iD Mobile?