Hi,
I have met my latest payment, but my phone is operating as if I’ve missed it. I am unable to use my data or make any calls. Even though the payment transaction has been taken from my account.
why’s this?
thanks
Harrison
Met Payment but Phone not working
This topic has been closed for comments
Userlevel 8
+9
Unfortunately, sometimes it takes up to 24-hours for any payments to be shown on your iD account - and iD’s billing systems still ‘think’ your account is overdue, consequently restricting your mobile services.
To get the issue resolved quickly, I suggest using iD’s online chat at https://idmobile.co.uk/live-chat to speak to an iD agent.
The agents work until 8pm weekdays - anyway, good luck.
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