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Money taken by direct debit prematurely.

  • 16 June 2018
  • 4 replies
  • 154 views

At the time that I transferred to iD Mobile I got my wife a SIM car and set up the direct debit for it. She has decided to stay with her current provider. She has not used the SIM card and has not registered and does not intend using it but already iD has taken £5 from our account. How do we cancel and get a refund?
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Best answer by Chloe 19 June 2018, 10:38

Hi @Effdublya

If you get in contact with us, we can assist you from there.

We will need to speak to the account holder so if this is your Wife, she will need to call.

Thanks,

Chloé.
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4 replies

Userlevel 3
Badge +4
Hi there @Effdublya,

The SIM card your Wife purchased will be active from the point of sale, this is to ensure customers can use the service right away.

Regardless of if your Wife used the SIM or not, she would still be charged. She will need to get in touch with us to disconnect the account; can you ask her to drop our Social Media Team a message over on Facebook or Twitter? They can look into this for her and today.

Thanks,

Chloé.
We don't do Facebook or twitter. Is there any other way please?

Frank Smith
Userlevel 3
Badge +4
Hi @Effdublya

If you get in contact with us, we can assist you from there.

We will need to speak to the account holder so if this is your Wife, she will need to call.

Thanks,

Chloé.
Thank you. We'll do that.

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