Solved

Mother Died - Debt Collection Threats to Father

  • 7 April 2021
  • 1 reply
  • 21 views

My Mother died on the 11/02/21 and my Father has been trying unsuccessfully to contact ID Phones to let them know. On the 6th of April he received a letter to say the case would be handed over to a debt collection agency.

He was given various phone numbers to contact you, and tried the online chat service which was useless.

He returned the debt collection letter dated 31/03/21 which arrived on the 6/04/21 along with an explanation of the above. I am writing this to you as he is 80 and having trouble navigating your support systems, although it seems 30 year olds are also, so it’s not a surprise!

I’d be grateful if you can advise how he avoids the threatened debt collectors and threat of damage to his credit rating as stated in your letter as payment was from a joint account.

Yours sincerely.

icon

Best answer by Mohsin 8 April 2021, 09:56

Hi @ChorltonTV 

We are sorry to hear this. We will send you a Private Message now to help with this. To view the message sent, simply click on your Profile icon on the top right and select Private Messages.

-Mohsin

View original

1 reply

Userlevel 5
Badge +4

Hi @ChorltonTV 

We are sorry to hear this. We will send you a Private Message now to help with this. To view the message sent, simply click on your Profile icon on the top right and select Private Messages.

-Mohsin

Reply