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Moving number

  • 19 February 2021
  • 5 replies
  • 21 views
D
Rank

Yesterday I have provided my PAC, surname, transaction ID, old number (to transfer) and temp ID mobile number to port my number. I have a screen shot of what I supplied. I am told that there was a problem with one of these and to contact you – I have checked several times are they are correct.

 

I have contacted Three and they tell me that iD has used the PAC and the number is now moved from Three to ID.

 

I must have my new number transferred today. Please can you help.

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Best answer by Michelle 20 February 2021, 17:25

Hi @DYoung 

 

Please can you confirm the time you provided your PAC code to us on Thursday? 

 

Thanks

 

Michelle 

iD Mobile 

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5 replies

Michelle
Rank
Userlevel 4
Badge +8

Hi @DYoung 

 

Please can you confirm the time you provided your PAC code to us on Thursday? 

 

Thanks

 

Michelle 

iD Mobile 

D
Rank

Hi Michelle, I don’t recall the time.  Please note that I resubmitted my details (exactly the same as previously as i had screen prints) on Friday and later in the day the number transferred.

 

Thanks,

Dave

Mohsin
Rank
Userlevel 4
Badge +3

Hi @DYoung 

Has your number from 3 still not been ported over as of yet?

-Mohsin

D
Rank

Mohsin,

 

Yes, it has.  It moved over on Friday.

 

Thanks,

Dave

 

Mohsin
Rank
Userlevel 4
Badge +3

Hi @DYoung 

We are happy to hear this had been ported over on the same day. Feel free to message us for any issues you may have.

-Mohsin

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