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Moving number

  • 19 February 2021
  • 5 replies
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D
Rank

Yesterday I have provided my PAC, surname, transaction ID, old number (to transfer) and temp ID mobile number to port my number. I have a screen shot of what I supplied. I am told that there was a problem with one of these and to contact you – I have checked several times are they are correct.

 

I have contacted Three and they tell me that iD has used the PAC and the number is now moved from Three to ID.

 

I must have my new number transferred today. Please can you help.

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Best answer by Michelle 20 February 2021, 17:25

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5 replies

Michelle
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Userlevel 5
Badge +8

Hi @DYoung 

 

Please can you confirm the time you provided your PAC code to us on Thursday? 

 

Thanks

 

Michelle 

iD Mobile 

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D
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Hi Michelle, I don’t recall the time.  Please note that I resubmitted my details (exactly the same as previously as i had screen prints) on Friday and later in the day the number transferred.

 

Thanks,

Dave

Mohsin
Rank
Userlevel 6
Badge +4

Hi @DYoung 

Has your number from 3 still not been ported over as of yet?

-Mohsin

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D
Rank

Mohsin,

 

Yes, it has.  It moved over on Friday.

 

Thanks,

Dave

 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @DYoung 

We are happy to hear this had been ported over on the same day. Feel free to message us for any issues you may have.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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