Solved

Trying to upgrade but unable to checkout

  • 30 March 2020
  • 7 replies
  • 290 views
Oliver89
Rank

im trying to upgrade my  phone it’s taking money but Saying my cards not working anyone know why ?? 

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Best answer by PavD 3 April 2020, 12:40

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7 replies

PavD
Rank
Userlevel 4
Badge +2

Hi Oliver89

Welcome to the iD Community.

Apologies for the delay, let get this sorted. 

I have sent you a direct message with some further information. 

Regards,

Pav

F
Rank

Hi I need to change my number I have crime reference number also 

P
Rank
Userlevel 4
Badge +2

Hi @Farenden89 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist  you with the number change support or click on this link here  https://www.idmobile.co.uk/help-and-advice/contact-us  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’.

If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
P
Rank

I have entered my PAC code via online on last Monday around 4 pm to keep my existing mobile no , nothing has changed so far.

Please advise the next step pls

thanks

 

PD64

Mohammed
Rank
Userlevel 7
Badge +10

I have entered my PAC code via online on last Monday around 4 pm to keep my existing mobile no , nothing has changed so far.

Please advise the next step pls

thanks

 

PD64

 

Hello @PD64 

Sorry to hear that.

It’s possible that due to a system issue, this wasn’t picked up.

Try resubmiting this when logged in via My Services > Keep your number and let us know how you get on.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
Rank

Mohammed,

 

With help from your online chat whoever on the chat at that time managed to re-enter my PAC code last Thursday around 4.30 and told me by 6.30 on Friday, it will transfer to ID mobile.  Nothing happens as usual until Tuseday morning I lost the servies. No phone calls can be taken or recive. But still have the ability to send and receive text messages.    

Can you sort this out, please ? It is bit frustrating at the moment !!!!

Thanks

PD

Will
Rank
Userlevel 6
Badge +8

Hi @PD64,

 

We’ll send you a private message now to look at what’s gone on with your port.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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