Question

My data is showing as 0... why?

  • 30 November 2020
  • 3 replies
  • 35 views
S
Rank

Please can anyone help? I had to get an add for my Data as I had a message to tell me I had used all of my data. I didn't think this could be true but paid for it because I thought I needed it but my data is still showing as 0.

 

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3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Sandy21,

We’re sorry to hear about this, can you attach a screenshot so we can see what you are seeing too? You can check your phone settings to see which apps have used your data in the meantime.

Ryan

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S
Rank

Hi Ryan,

 

Please see attached screen shots.  I have checked the apps which use data and there doesn't seem to be anything which is using excessive amounts.  I have also been turning off mobile data when I don't need it.

 

I would appreciate it if you could look into this for me.

 

Please do let me know if you need any more information.

 

Many thanks for replying.

 

Sandra

 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Sandy21 

So we can have a look at your data usage on our end we will need to have a look into your account. We will PM you now regarding this.

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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