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My phone has been stolen

  • 21 September 2020
  • 6 replies
  • 176 views
Kula
Rank

hello 

My phone is stolen.

I cannot contact anyone on live chat ID Mobile
I need a backup SIM card but the phone number wants to stay the same.

Thank you!

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Best answer by Will 24 September 2020, 20:27

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6 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Kula,

 

We’ll send a Private Message across now so we can arrange that new SIM for you.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Angelarob503
Rank
Userlevel 1

Looking back over the last 2 hours trying to report my phone stolen via on line and by telephone it is disgusting going round in circles and getting nowhere it was that bad I have cancelled the direct debit

Will
Rank
Userlevel 6
Badge +8

Hi @Angelarob503,

 

I believe we have spoken on Social media today. Could you please get the named account holder to drop us a message on here and we’ll get this picked up with them?

 

Cheers.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Navyneil
Rank

Will I am un tue same situation lost phone last night.  Cant login to app as firgotten password. I called today and.managed to cancel.SUM but not order a new one. Appreciate any help

Navyneil
Rank

Can someone contact me to order a replacement SIM. Lost phone and dont have ID APP login details.

Thanks

Mohammed
Rank
Userlevel 7
Badge +10

Will I am un tue same situation lost phone last night.  Cant login to app as firgotten password. I called today and.managed to cancel.SUM but not order a new one. Appreciate any help

Can someone contact me to order a replacement SIM. Lost phone and dont have ID APP login details.

Thanks

 

Hi @Navyneil,

We’ve moved both your posts here as it’s relating to the same isuse.

I’ll send you a PM now so we can sort this.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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