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My S9+ won't turn on?

  • 24 August 2019
  • 1 reply
  • 41 views

my S9+ wont turn on after charging. It reached about 68% charge, then went dead! I've had it since May 2018. Can this be fixed?
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Best answer by Phil 26 August 2019, 12:07

Hi @ste63 , that's not good to hear.

If your device is frozen and unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

If this doesn't help you can take your phone into a Carphone Warehouse store to be sent to the assessment centre. Work to fix this would normally be covered by the warranty if the phone has not been damaged.

Phil
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Hi @ste63 , that's not good to hear.

If your device is frozen and unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

If this doesn't help you can take your phone into a Carphone Warehouse store to be sent to the assessment centre. Work to fix this would normally be covered by the warranty if the phone has not been damaged.

Phil

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