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need help with contracts im paying

Hi I had a phone number cancelled it as thought it was pay as you go as was for my mum who passed away last year just had a letter saying I’ve got to pay it which I have but need to speak to someone as it hasn’t been used and am paying for it for nothing and was sure I’d pay as you go how do I contact someone to talk about this I pay for my contract and 2 boys still but don’t need this one which I’m sure was not a contract please I need help 

2 replies

Userlevel 8
Badge +5

Sorry to hear your Mum passed away. 

You can’t speak to iD Mobile on the phone, unless you’ve made a complaint.

Use their Live Chat service to contact an iD customer service agent between 9am - 8pm weekdays.

After connecting on live chat, type “talk to a person” to privately chat with an iD agent - good luck!

Userlevel 6
Badge +6

Hi @Varuqaj, I’m sorry to hear about the passing of your mum. Please accept our sincerest condolences.

If the account is in your name, then you can simply request a disconnection by contacting the FacebookTwitter or Live Chat teams. If the account was in your mum’s name, you’ll also need to provide a copy of the death certificate.

Do let us know if you need any further help.


Thank you,



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