Question

New Order, Bank declined payment after the order was successfully processed.

  • 27 November 2021
  • 2 replies
  • 109 views

So I placed an order for a new contract phone, completed the order than figured all was golden.

10mins later my bank text me to confirm I made the payment, I text back saying yes and they text me saying I need to try to make the payment again in 10 mins. How can I do this with no means of talking to an ID agent? I reached out on twitter too in the hopes I may get a reply from the twitter staff. Any other ideas or suggestions about how I can make the payment for the upfront cost?


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2 replies

Userlevel 8
Badge +6

I’m confident that your ID Mobile order will be rejected/cancelled and you will need to re-order from scratch.

Try speaking to an agent on the link below:

https://www.idmobile.co.uk/live-chat

Userlevel 3
Badge +1

Hello @Rikkia I think banks tend to be more vigilant with some purchases now, best to be safe.

Was an agent able to assist you on Twitter, or do you still need some help?

Why iD Mobile?