Question

New phone needed before contract date ends

  • 3 June 2020
  • 5 replies
  • 171 views
Ymason
Rank

My daughter's phone has stopped working before her conract date is up.

Could I buy her a new phone but put it on the current contract or do I have to start a new contract?

Will I have to pay a fee to end the current contract?

I look forward to hearing from you soon. 

Yvonne

Lady Y

5 replies

P
Rank
Userlevel 4
Badge +2

Hi @Ymason 

Welcome to iD community. 

When does her contract expire? 

Unfortunately, adding a new phone to your current contract is not possible.

You can surely purchase a new contract ,but you may need to end the old connection where a termination fee would be applicable as her contract is not up or you would land up paying for two connection together.

Hope this helps

Thanks, 

Pearl

I request not to message me directly, as this is currently not being monitored.
Ymason
Rank

Hi Pearl

 

Tha is for your response.

Her contract ends 29th July 2020.

How much is termination fee please?

Lady Y
Mharvey
Rank

Surely you shoulld get an offer of early upgrade? Look on carphone warehouse for early upgrades, on there there be a live chat link to so you ccan get more advice x

P
Rank
Userlevel 4
Badge +2

Hi @Ymason 

Welcome to the iD Community.

The earliest you can upgrade is 2 months before your contract end date. 

To check your termination fee, you simply:

  • Log in to the iD Mobile App or My Account online
  • Go to the ‘My Account’ Page
  • On the ‘Manage my plan’ tile, select ‘Thinking of leaving’
  • Select ‘ Start Switching Now’
  • Select ‘How much will leaving cost’ .

Hope this helps.

Thanks 

Pearl

I request not to message me directly, as this is currently not being monitored.
P
Rank

I have a similar issue and was offered a contract price 5 times costlier than I am on.

Reply


Terms & Conditions
Why iD Mobile?