new sim please

  • 13 June 2021
  • 2 replies

Hi phone was was involved in an “incident “ with the sea . The phone lost . 

Please could you send out a replacement sim . 

Many thanks Ivan 

2 replies

Userlevel 6
Badge +2

Hi @Covid1984scam,


You can request a replacement sim card by speaking to an agent via live chat here:


Click on the “Launch live chat” button and enter your information. Once you're connected to the ID Mobile chatbot type the word “Agent” and select “Customer Service” option and you will be connected to a live agent.


Alternatively if you’d rather wait, a member of the ID Mobile team will be along soon to help.

Userlevel 4
Badge +7

Hi @Covid1984scam,

Did you manage to get through to our Live Chat Team or would you still like us to assist with this?