Handsets and MiFi devices will be dispatched using DPD. You can track its progress here: http://www.dpd.co.uk/content/how-can-we-help/index.jsp
SIM only orders will be sent first class via Royal Mail. You can expect delivery within the next few days.
Want to keep your number?
If you're upgrading on iD you don't need to do anything to keep your number, we'll take care of it all for you.
If you're switching networks, don't worry - keeping your number is quick and easy. You'll have to wait until you have your new SIM, but once you have this you can register using the iD Mobile app or My Account online. Read all about it here: https://www.idmobile.co.uk/help-and-advice/keep-my-number.
If you've any questions or issues, call us free by dialling 7777 from your iD mobile. Alternatively, you can call us from a landline on 0333 003 7777 (charges from landlines and other mobile networks may vary).
We hope you enjoy your new plan. Thanks for choosing iD.
