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new upgrade

  • 24 November 2020
  • 3 replies
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I haven’t received my upgrade phone when I was told I would receive it I was told Monday, and still no notifications from DPD today either, how long does it take as my new contract has started

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Best answer by Ryan 1 December 2020, 11:46

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Ryan
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Hi @ianwatson,

I’m sorry to hear about that. Delivery times will vary depending on when you made your order (info here). Have you since received your upgrade?

Ryan

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No 

it was returned to carphone warehouse, my old contract finishes today so I have asked for a pac number so I can take my number with me to another provider, i haven’t had a phone for 8 days as the upgrade didn’t arrive and my old sim was cancelled on the day it was supposed to arrive which it didn’t, I didn’t get a new sim either so I couldn’t use my old one. I also paid £9.99 for the new upgrade so Im out of pocket there as well, had they got me the phone when they said I would of stayed but not now 

Michelle
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Userlevel 5
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Hi @ianwatson 

 

We are sorry there had been a  delay with your delivery.

 

Now that you have returned your order you will be refunded any upfront payments within 5 working days. 

 

Michelle 

 

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