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Nightmare attempting to cancel

  • 24 November 2020
  • 3 replies
  • 36 views
Boglar
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I’m struggling to get any kind of response from ID Mobile. I hold the Power of Attorney for my mother who had an ID Mobile account and have been trying for months to cancel the account. I was asked to send the PoA documents to documents@idmobile.com which i did on August 18th, requesting to cancel the account, and again this week. I’ve had no response and we’re still getting invoices. There’s never anyone on the chat line apart from bots and it’s becoming a nightmare.

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Best answer by Ryan 30 November 2020, 15:46

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Ryan
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Userlevel 6
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Hi @Boglar,

We are very sorry to hear about that! We will send you a PM now so that we can help you further.

Ryan

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Boglar
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Hi Ryan - I sent all documents relating to my power of attorney and cancellation of the account to the postal address for ID mobile. I don’t know what a PM is but all i want is for ID mobile to stop asking me for a monthly fee for an account that has been cancelled for months. 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Boglar,

Sorry, PM means Private Message. If you check your messages we can help look into this further. Thank you.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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