Question

No data

  • 5 June 2020
  • 1 reply
  • 28 views

I just paid my bill and had a text 5mins later saying I've used all my data... Its already capped at £5 now its telling me to buy add ons... Not paying a £30 bill for no services?? 


1 reply

Userlevel 4
Badge +2

Hi @Kelly22 

Welcome to the iD Community.

Please contact our Live Chat team who are able to look into your account  for you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

 

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