Question

No data rollover

  • 5 May 2020
  • 1 reply
  • 58 views

I recently upgraded my SIM only deal (in error as should have changed my plan) but I’ve received no data roll over depsite me using only 50% or so of my allowance.

Why and can this be rectified?

David


1 reply

Userlevel 4
Badge +2

Hi @davidrg62 

Welcome to iD Community. 

Unfortunately, your rollover data will be lost and you will be starting fresh when you upgrade or plan change. 

Your question has been answered here , please see https://community.idmobile.co.uk/plan-types-upgrades-plan-changes-22/will-my-data-rollover-work-if-i-upgrade-i-ve-currently-accrued-16gb-of-data-30877

Hope this helps

Thanks, 

Pearl

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