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Question

No eSim and No Support on live chat - what are my options


Paul Hargest
Community Member

I have not received a sim card with my phone yesterday and no eSim by email.

I cannot request a new one on the app as the phone can't receive the activation code by text message because I don’t have a sim.

I’m 24 hours waiting now and support has not been available this whole time. I just get:

I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.

Goodbye!

 

My PAC transfer from my old phone happens tomorrow morning - If this happens and I still can’t get an eSim or any help via support what are my options.

 

This is a terrible experience for a new customer.

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12487 replies
  • June 25, 2025

Maybe try sending a PM via Facebook Messenger or X, ​@Paul Hargest


Forum|alt.badge.img+4
  • iD Mobile Employee
  • 466 replies
  • June 26, 2025

Hi ​@Paul Hargest 

 

We’re sorry to hear this. 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika