Question

No network coverage

  • 30 March 2020
  • 6 replies
  • 85 views

Hi There. My uncle has no network coverage on his mobile. How can you assist him to get this working again?
 


6 replies

Userlevel 3
Badge +5

Hi @Meg 

Sorry to hear this. 

Have you tried asking him to turn his mobile off and back on again? this can resolve 80% of issues. 

You can also use our Coverage Checker:  https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker 

That should keep you up to date on any ongoing or known issues in his area.

Please let us know if hes connected again. 

 

Thanks 

Aklima 

Badge +10

@Meg

Turning airplane mode on and then off can sometimes fix network issues such as this…

 

Hi guys - thank you for your help - but neither of these things worked. Is there no call centre or someone that he can speak to on the phone to talk to him?

 

Thank you.

Userlevel 3
Badge +5

Hi @Meg 

I have sent you a private message with some more information. 

Thanks 

No coverage on home wifi just says network error tried turning on and off airplane mode 

I thought it was a problem with WhatsApp itself and uninstalled it.  Now I can't seem to re install it ! There is also an update I can't Do because ......no nerwork again ,

Has anyone had this problem and how can it be fixed .

Userlevel 3
Badge +5

Hi @Harman61 

I have sent you a private message with more information. 

Regards

Aklima 

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