Question

No service and no reply from Complaints Department phone number

  • 7 July 2021
  • 1 reply
  • 25 views
AngieL
Rank

Last week my phone said ‘No Service’ for several days. After a long online chat it turned out to be ‘unplanned outage’. There had been no emails to inform me of this.

The agent raised a complaint. I was sent a text to the phone that had no service which I eventually received when I got service back!!

I received an email asking me to phone the Complaints Department on an 0800 number but couldn’t get through to speak with anyone. (Good job I have a landline as well!!)

My phone is again telling me there is No Service and I can’t get through to Complaints Department.

very frustrated

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1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @AngieL,

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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