HI there,
When I don’t answer a call, the caller hears ringing and then the call drops. It doesn’t forward to voicemail. Here is a picture of my call forwarding settings:
Best answer by WelshPaul
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Userlevel 8
+6
Can you log in to your ID Mobile account and navigate to the My services page and confirm that the Voicemail option is turned on and not off as shown below.
Userlevel 1
Thanks WelshPaul.
My voicemail setting is set to “On”:
However, voicemail has started working again. I didn’t change anything on my end. I wonder if iD were having problems on their side?
Userlevel 8
+6
There is currently a potential network issue with Three.
Unfortunately I don’t have any further Information other than they're currently monitoring the impact its having on the network and its users. Hopefully they have it resolved shortly. 🤞
Userlevel 1
There is currently a potential network issue with Three.
Thanks, that may explain it. The calls rang longer than I’d expect and then dropped.
How do you find out about network issues? Is there a public facing service status page?
The mobile networks (all of them) seem to have a blind spot for Service Status information, compared to other technology service companies.
Examples of good service status dashboards: https://status.aws.amazon.com/, https://portal.office.com/ServiceStatus, https://discordstatus.com/
Userlevel 8
+6
The information I received came from someone high up the ladder at Three. 👍
Userlevel 1
Can you do us all a favour and let your contact high at the ladder at Three that the customers would like a Service Status page then please :-)
Userlevel 8
+6
I have no say in anything lol
It’s actually not uncommon for communication companies to not publish network related issues on their status pages if those issues are brief or delay such notices until they have information on the cause and/or a fix timeframe.
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