Just bought a new iPhone 13, changed sim and details from old iPhone 7 everything working fine except a few days ago, when I leave the house my Wi-Fi says not connected, no internet, emails, text messages or phone calls, works fine at home but as I’m out at work a lot of the time, not much use, as I’m paying for this any (urgent) answers appreciated.
Best answer by Rory
View original
+9
The Wi-Fi on your iPhone will only work in locations where there is a Wi-Fi network operating.
iD Mobile do not provide a Wi-Fi network for their customers to use.
You need to use iD Mobile’s mobile data network to get internet and emails when you’re not connected to a Wi-Fi network.
Have you checked the network status, at your location, using the online Three network status checker at https://www.three.co.uk/support/network_and_coverage/network_support?
This is not a coverage checker.
+6
Hi
Mobile data is the service we provide and should give you internet access on the go. Is mobile data definitely enabled on your device? Be sure to check the settings to confirm.
If it is and you still can’t receive internet access, enter your postcode at the link in
Thank you,
Rory
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