I have an iPhone 6s and my husband has an iPhone 7.
both on ID my phone has wi fi calling at home but my husband’s hasn’t his shows Network not available
There is no mobile coverage anyway
We have updated the software, restarted it, rest the network, reconnected to Wi-fi and restarted again but he still has no network and therefore no wi fi Calling.
Best answer by AnnieB24
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+10
You have the following options to try:
The sim card could possibly be faulty.
+10
Hi there
It’s probably going to be harder than usual to test this given the times we’re living in. Though would your husband be able to see if WiFi calling shows as a possible option for your husband when he’s on other WiFi networks?
Also, has WiFi calling ever worked on the iPhone with other networks in the past do you know? On rare occasion we have seen examples of phones that were previously locked to another provider, still having certain features locked out to other networks even after the phone is unlocked.
No it’s never worked. We had logged asking for a call back from the technical team(using my number as his doesn’t work at home ) pre lockdown.
Thanks to the previous response we had swapped the cards over and established that my sim card
works in both phones and his in neither so the problem is definitely my husbands SIM card.
I’m not sure if we can get new SIM card at the moment?
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You will need to get in touch with live chat or send a private message to one of the active ID Mobile employees on the forum to get a replacement sim card
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