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Not received SIM card, so cancelling new contract.

  • 12 January 2021
  • 3 replies
  • 19 views

I ordered my sim card 11 days ago and have not received it yet. As I am not happy with your customer support system, I do not want this SIM card anymore. I need to cancel my contract, in order not to pay the bill, as I have not used the plan yet, because I do not have your SIM.

Without the SIM card, I am not able to create the ID account and then cancel my plan. You do not provide a direct communication with an operator and I do not know what to do. I am very disappointed, I wasted my time trying to find a solution for the SIM card and then for the account. 

Is there anyone who can cancel my plan for me?

I hope to receive at least and answer and a quick solution.

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Best answer by Will 13 January 2021, 16:21

Hi @Dave Apsley,

 

We’ll drop you a private message now to assist with the cancellation of your new SIM.

 

Will

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3 replies

Userlevel 5
Badge +8

Hi @Dave Apsley,

 

We’ll drop you a private message now to assist with the cancellation of your new SIM.

 

Will

Private message replied to still waiting for answer…………………….

Userlevel 5
Badge +8

Hi @Dave Apsley,

 

We’re very busy, and it isn’t a live Chat facility. We’ll get back to your private message as soon as we can.

 

In the meantime, if you’d like to try something more immediate, our LiveChat team can be reached by clicking here.

 

Will

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