Hi, I have been having an issue where I have not been receiving text messages anyone who texts me off a work number, they are all EE but my dad is also on EE and I receive texts from him? I have only been with ID since I got my iPhone 13 pro (24th September) and my number transferred over on 28th September, the last text I received from a work number was 5th October though… I also get message send failure when I try text a works number…
Hello
Have you double-checked the following settings on your iPhone, to see that they all show your mobile number correctly?
Settings > Phone > My Number
Settings > Messages > Send & Receive
Settings > Facetime
Settings > Apple ID, iCloud, Media & Purchases > Your device (Device Info)
Anyway, good luck!
Hello
Have you double-checked the following settings on your iPhone, to see that they all show your mobile number correctly?
Settings > Phone > My Number
Settings > Messages > Send & Receive
Settings > Facetime
Settings > Apple ID, iCloud, Media & Purchases > Your device (Device Info)
Anyway, good luck!
Yes I tried all these, they all show the correct number, the issues are with sms rather than imessage
Hi, I have been having an issue where I have not been receiving text messages anyone who texts me off a work number, they are all EE but my dad is also on EE and I receive texts from him? I have only been with ID since I got my iPhone 13 pro (24th September) and my number transferred over on 28th September, the last text I received from a work number was 5th October though… I also get message send failure when I try text a works number…
Have those EE work numbers people are using got your number correct in their contacts?
Are your sure the work number you’re sending messages to is correct in your contacts?
Hi, I have been having an issue where I have not been receiving text messages anyone who texts me off a work number, they are all EE but my dad is also on EE and I receive texts from him? I have only been with ID since I got my iPhone 13 pro (24th September) and my number transferred over on 28th September, the last text I received from a work number was 5th October though… I also get message send failure when I try text a works number…
Have those EE work numbers people are using got your number correct in their contacts?
Are your sure the work number you’re sending messages to is correct in your contacts?
Ye, they are texting me on the correct number
Umm… I wonder if these EE numbers have somehow ended-up in your blocked contacts?
Are there any numbers listed under:
Settings > Messages > Blocked Contacts
Another thing might be an issue here - if the EE numbers you’re not receiving messages from are using Android devices and the Google Messages app with chat features enabled, it might be a factor.
Seems users of Google Messages app can run into various problems when chat features are enabled - as detailed here and here, and in the many reviews of the Messages app in Google Play store.
Hi
Did you check if these numbers had become blocked for some reason?
Have they tried texting you when iMessage is disabled to see if that makes a difference?
Will
Hi
Did you check if these numbers had become blocked for some reason?
Have they tried texting you when iMessage is disabled to see if that makes a difference?
Will
Hi will,
they are not on my blocked list and they are not sending them from an iPhone so turning iMessage off won’t make a difference, I have put my SIM card into another phone and I’m still not getting them… it’s definitely the correct number they are sending them to as well
Hi
Did you check if these numbers had become blocked for some reason?
Have they tried texting you when iMessage is disabled to see if that makes a difference?
Will
Hi will,
they are not on my blocked list and they are not sending them from an iPhone so turning iMessage off won’t make a difference, I have put my SIM card into another phone and I’m still not getting them… it’s definitely the correct number they are sending them to as well
Hi
Can you ask someone check their chat features are disabled in their Messages app, which will ensure message is sent as SMS not RCS?
Users of Google Messages app can run into various problems when chat features are enabled - as detailed here and here.
Hello
Just weighing in here, do you have issues when sending text messages to them? Are they received okay?
What happens when you send your own number a text from your own number/SIM?
Do other networks work okay, just EE that seems affected?
Which network were you on prior to switching to iD? Was it EE?
Mohammed
Hi
Did you check if these numbers had become blocked for some reason?
Have they tried texting you when iMessage is disabled to see if that makes a difference?
Will
Hi will,
they are not on my blocked list and they are not sending them from an iPhone so turning iMessage off won’t make a difference, I have put my SIM card into another phone and I’m still not getting them… it’s definitely the correct number they are sending them to as well
Hi
Can you ask someone check their chat features are disabled in their Messages app, which will ensure message is sent as SMS not RCS?
Users of Google Messages app can run into various problems when chat features are enabled - as detailed here and here.
No one else is having these issues though
Hello
Just weighing in here, do you have issues when sending text messages to them? Are they received okay?
What happens when you send your own number a text from your own number/SIM?
Do other networks work okay, just EE that seems affected?
Which network were you on prior to switching to iD? Was it EE?
Mohammed
Hi,
I have been having issues sending to them too as stated in my original post, I changed over from smarty and also I have no known issues receiving texts from others, I receive texts from others on EE too
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Will
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