Question

Not receiving OTPs from e.g HMRC

  • 6 November 2019
  • 4 replies
  • 319 views
J

Hi. I’m not able to get one tome passcode messages from HMRC which is causing me real problems. Never had a problem with my previous network. I have an iPhone SE, does anyone know how to fix this please? 

4 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi Janice,

 

Thank you for trying that for us. We’ll need to raise this with our Tech Team in order to try and resolve this for you. Please can you send an email ? In your email, please confirm your details and information on the issue and we’ll take it further.

 

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
J

Hi Mohammed. Thanks, yes I spent quite a while yesterday reading all those and I’ve tried switching off iMessages and resetting my phone, none of it works and I still couldn’t get my passcode from HRMC today. Is there anything else I can do, otherwise I think I’m going to have to go back to my original network. 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @JaniceMilsom21,

 

Have you had a read of the other OTP topics on the Community?

 

You may find a fix, but if this doesn’t work, please let us know.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Gregor
Rank
Userlevel 8
Badge +9

Hey @JaniceMilsom21 

I am not sure if that will be help but it's worth to try. First thing that's come to my mind is to turn off iMessage service and see if that will helps. Second step would be to try resetting network settings and lastly I none of the above works try maybe contacting iD Mobile by calling 7777.

 

Kind Regards

I am not iD Mobile employee but I am here to help anyone as best as I can.

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