Question

Not receiving short code text messages

  • 10 September 2021
  • 3 replies
  • 138 views
A
Rank

I am not receiving one time password requests from Amazon and potentially others. This seems to be a common occurrence with others.Please advise how this can be fixed

Thank you

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3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @andytmc,

 

Is it just Amazon, or are their others that you’re aware of too? Have you ever been able to receive OTP on our network, or is this a new development?

 

Also, have you ported a number over to us recently?

 

Cheers,

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

No still not working properly for any short codes. Also unable to send to short code messages - donations to children in need (70710) fail

Will
Rank
Userlevel 6
Badge +8

Hi @andytmc,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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