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Not receiving some SMS since porting in last Friday

  • 30 January 2020
  • 3 replies
  • 43 views

Since porting into the network on 24th OTPs from the banks and SMS alerts from my company have not been coming through. All other calls and messages have been working fine. I have tried my SIM in 2 different iPhones and an Android. I have checked My Number, deleted all blocked numbers, reset my settings, erased all content and settings, switched my phone off and on, cleaned my SIM, been on live chat with CS on several occasions, raised a formal comlaint. It’s driving me mad and causing me lots of issues with work. Please help!

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Best answer by edwardjarvis 2 February 2020, 10:35

Hi Mohammed. Somehow these missing SMS just started to come through on Friday and everything is working as normal now. Many thanks!

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Userlevel 6
Badge +6

Hello @edwardjarvis,

 

Sorry to hear that this is happening!

 

Have you checked to make sure the number is correct on the systems you’re receiving this from?

Try removing and re-adding the number to see if this helps.

 

If it’s not made a difference, please email us on communitysupport@idmobile.co.uk so we can look into this further.

 

Mohammed

 

Hi Mohammed. Somehow these missing SMS just started to come through on Friday and everything is working as normal now. Many thanks!

Userlevel 5
Badge +6

That’s great to hear @edwardjarvis 

Let us know if things change.

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