Question

not registered on network after upgrade

  • 3 July 2020
  • 3 replies
  • 162 views
SLOPPYPORRIDGE
Rank

hi I hope someone can help ? I have just upgraded my phone to note lite 10. My phone was working fine yesterday but now all of a sudden it keeps coming up with "not registered on network" evertime I go to make a call or send a message? 

3 replies

Kevin
Rank
Userlevel 4
Badge +10

Hi there @SLOPPYPORRIDGE 

When you upgraded, did the phone come with a new iD Mobile SIM?

If so, then it’s possible that the iD Mobile App had asked you if you were using that new SIM then you may have activated that one in the app.  If you have that new SIM, please insert it and things should be working fine there we’d expect.

 

If you don’t have another SIM from us, then please let us know by reply here and we can look into this further as needed.

P
Rank

Hi

We have the same problem. We did not receive a new SIM card, phone was working fine until a couple of days ago and now it states it is not registered to a network. Please help with what we need to do?

 

thanks

Will
Rank
Userlevel 6
Badge +8

Hi @Purple, did you perform  a handset upgrade or just a SIM only upgrade? If it was a handset, have you double checked the packaging to see if the SIM card was in there?

 

Will

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