Solved

number not ported

  • 21 September 2020
  • 3 replies
  • 353 views

i submitted a request to port my number from SMARTY to ID using a PAC code. now my old sim has no service but the ID number has not changed over. if i try to use the PAC code again on your site it shows the following message “Switching request has already processed for this MSISDN. Please contact customer service for details”. there is no one to talk to and chat is rubbish. how can i resolve this. i cant afford to have a new number. i need my old one to remain. help please.

icon

Best answer by Will 24 September 2020, 19:15

View original

3 replies

Userlevel 6
Badge +8

Hi @asimghafur,

 

It sounds as though it’s gone through, just that it needs a little more time maybe. have you tried powering down the handset with the iD Mobile SIM card inside for 10 minutes?

 

If so and the issue is persisting please let us know and we’ll get right on that for you.

 

Will

thank you. it has ported. needed sometime as you said.

Userlevel 6
Badge +8

Excellent stuff @asimghafur,

 

Cheers for letting us know!

 

Will

Reply


Why iD Mobile?