Question

only ordered one sim but two have been sent.

  • 26 June 2021
  • 1 reply
  • 22 views
A
Rank

I’ve only activated one sim but two have been sent. Can I be assured that I won’t have two direct debits and be paying double for a mistake that isn’t mine? 

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1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Amymac87,

We’re sorry to hear about that. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

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